How to Resolve Java Runtime Errors 

If you are experiencing Runtime Errors while you are editing your pages in the "Design" (text editor) area, please follow the steps below to resolve the errors. If you are experiencing slow response time while in the "Design" (text editor) area, please clear your Java Console cache as described in the right column below. 

Please contact OK.gov if you continue to experience difficulties with Java: You can call 405-524-3468 or Email us.

STEP 1: Uninstall all versions of Java through the Control Panel 

(You must have administrative rights to your computer to make this update. If you do not have administrative rights, please contact your help desk for assistance.)

For Windows XP Users:

- Go to: Start -> Settings -> Control Panel -> Add/Remove Programs
- Select JRE listed and remove them one by one
- Now go to: Manual download page and download latest version of Java.

For Windows Vista Users:

- Go to: Start -> Settings -> Control Panel -> Programs and Features
- Select JRE listed and remove them one by one
- Now go to: Manual download page and download latest version of Java.

If you are still experiencing errors, please proceed to step 2.

STEP 2: Turn Off Third Party Extensions

- Open Browser
- Go to: Tools -> Internet Options -> Advanced -> Manage add-ons -> Deselect "Enable Third Party  Extensions" if it is selected.

If you are still experiencing errors, please proceed to step 3.

STEP 3: Disable add-ons in Internet Explorer

- Open Browser
- Go to: Tools -> Internet Options -> Programs -> Manage add-ons -> select add-on that you wish to disable and then click Disable (Settings)

Note: disable add-ons like SSVHelper Class, Windows Live Sign-in add-on, old Java plug-ins, etc.

- Go to: control panel and uninstall all versions of Java Runtime
- Go to: C:->Documents and Settings->User->Application Data->Sun->Java.
- Delete Java directory
- Now go to: Manual download page and download latest version of Java.

If you are still experiencing errors, please proceed to step 4.

STEP 4: Reload policy configuration in Java Console

Internet Explorer

- From the browser menu bar, click Tools
- Select Sun Java Console
- Type the letter r in the Java Console

Mozilla 1.4+

- From the browser menu bar, click Tools
- Select Web Development > Java Console
- Type the letter r in the Java Console

How to Improve the speed of the text editor

Clear Java Console Cache

Internet Explorer

- From the browser menu bar, click Tools
- Select Sun Java Console
- Select the "Clear" button in the Java Console

Mozilla 1.4+

- From the browser menu bar, click Tools
- Select Web Development > Java Console
- Select the "Clear" button in the Java Console

Click on the button below to verify which version of Java is currently installed on your computer.