Frequently Asked Questions

We offer a variety of additional services that can really dress up your Web site and organize your information in a user friendly way. Some of our popular free services are: FAQ's Contact Form Site Index And the Calendar Module If you are looking for a more robust module to add to your Web site, we have several available for an additional fee. These applications can not only reduce the consumption of paper, but also significantly reduce the amount of time spent doing things the old fashioned way. Modules we offer that are available for an additional fee are: Form Builder Registration System Notifications Online Bill Pay Online Store Current Features And Password Protection If you would like to know more information about adding any of these features to your existing Web management account, contact OK.gov.

After inserting an image onto your page/directory using the text editor; select the image and then right click on the image and select "Image Properties". A dialog box will appear. Select "Specify Size" and make sure "Keep Aspect Ratio" is selected. Edit the width or height. The image size will adjust itself proportionately as you change the width or height. Select "OK".

The page background color is not editable. However, you may create a 1x1, 100% wide table with the desired background color and place your content in it. Or you can contact OK.gov to discuss the possibility of applying a custom color scheme to your cms account.

If you are having to scroll to the right to see all of your page content while previewing a page, then that means there is an element on your page that has a fixed width and is wider than the browser window. To resolve this issue, edit the page or directory by clicking the Pencil button next to it. Go to the design area and review the sizes of the images and tables on that page. If you have an image or table on that page that is over 600 pixels wide, then you will want to reduce its size. You may want to consider resizing the table to a percentage rather than pixels. A percentage will allow the table expand and contract with the browser window. It is best to design your pages to fit the minimum monitor size: 800 pixels wide x 600 pixels high.

While editing a page in the text editor, if you click "Return" the cursor may go two lines down (also known as a new paragraph). If you want the cursor to go to the next line, hold down your "Shift" key while selecting "Return". This is also known as a "Half Return" or "Soft Return".

If your page or directory appears with a blank left navigation column, then edit the directory and select “No” on the “Do you want to change the left nav links?” at the bottom of “Page Info”. Then select “Save”.

Documents must be smaller than 20MB and end in an extension that is all lowercase (e.g. “.pdf” or “.doc”). The Document Manager also only allows the upload of the following file formats: doc, dot, txt, rtf, xls, pdf, ppt, ppsx .dwg, .dxf and zip. If you are still experiencing difficulties, please contact OK.gov for assistance.

Many times that can mean there is something wrong with the image's settings. Before you upload that image, you should know that images on the Internet have specific settings in order for them to appear. In order for images to operate properly on your Web site, the images color mode should be RGB and the resolution should be 72 dpi. To verify or alter these settings, you will need image editing software such as Adobe Photoshop. If you do not have this type of software, please contact OK.gov for assistance.

If you are experiencing slow response time with the text editor and possible computer "crashes", then you may be running the wrong version of the Java Plugin. Many PC's are set to perform "Auto Updates", which will automatically update your previously installed Java Plugin with the newest version. If this is the case, you will need to disable the Java plugin.

To link to documents in the right content area, you will need the URL (direct path) to the document to place in the URL field of the "Related Links" section. Step 1 - To retrieve the URL of the document, go to the "Document Manager" and right click on the magnifying glass (preview). Step 2 - Select "Copy Link Location" from the right-click menu. Step 3 - Go to the Site Manager and then select "Edit" (pencil) next to the page/directory you were working on. Step 4 - Go to the "Right Content " area and right click in the URL field of the "Related Links" and select "Paste". Step 5 - Finish setting up your link by giving it a title and then select "Save".

You may customize the text in the right content area by adding html. Below are some sample html commands that you may insert into the text area when editing the ‘Right Content’. Bold: The text I want bold is here in between these characters. Underline: The text I want underlined is here in between these characters. Italic: The text I want italicized is here in between these characters. Line Break: Place the following symbol anywhere you want a line break to appear:
Example of text with HTML commands: December Meeting Rescheduled
for December 15 instead of December 16
Mark your calendars! Result: December Meeting Rescheduled for December 15 instead of December 16 Mark your calendars!

Please note that your login id is case sensitive. Refer to the original email you received from the CMS to set up your account to retrieve your login id or contact OK.gov at 405-524-3468.

Please note that the answers to your security questions are case sensitive. You must also answer all the security questions that you originally answered. If you are still experiencing difficulties with the answers to your security questions, please contact OK.gov at 405-524-3468.

If you have not received an email after initiating the Forgot Password process or creating a new account, be sure to check your Junk Email folder. The email subject will be “OK.gov Content Management System” and from info@www.ok.gov. If the email is not in the junk email folder, be sure to add info@www.ok.gov to your address book as an approved email address. It is likely that the email is caught in a SPAM filter and you need to contact your network administrator to resolve the issue. If you are still experiencing difficulties, please contact OK.gov at 405-524-3468.

Select “Forgot Password” under the login area of the CMS homepage (http://www.cms.ok.gov). The system will then ask you to enter your login id and email address. After submitting that information, you will receive an email with instructions to reset your password. Select the link in the email and answer the security questions you originally answered when setting up your CMS account. After correctly answering your security questions, you will then be asked to create a new password.

First off, do not select "Save". If you think you may have been in the text editor for more than 25 minutes, then follow these steps to rescue your changes: Step 1 - Go to the "Edit" menu in the text editor and select "Select All" or use "Ctrl" + "a". Step 2 - Go to the "Edit" menu in the text editor and select "Copy" or use "Ctrl" + "c" Step 3 - Open a new blank Word document Step 4 - Go to the "Edit" menu in Word and select "Paste" or use "Ctrl" + "v" Step 5 - Go back to the text editor and select "Save" Step 6 - If, your changes DO NOT save and you are logged out, log back in. If your changes save, then you have nothing to worry about, Yea for you! It is always better to be safe than sorry. Step 7 - Select "Edit" (pencil) next to the page/directory you were working on. Go to the "Design" area. Step 8 - Go to the "Edit" menu in the text editor and select "Select All" and delete the content on the page, or use "Ctrl" + "a" and "Ctrl" + "x" Step 9 - Go to the "Edit" menu in the Word document where you saved your content and select "Select all" and "Copy" or use "Ctrl" + "a" and "Ctrl" + "c" Step 10 - Go back to the text editor, click on the "Edit" tab and select "Paste" or use "Ctrl" + "v" Step 11 - Select "Save".

The CMS experienced character conversion issues after implementing a new infrastructure. We have since installed a number of updates to prevent this from occurring. Please report any unexpected, odd characters to OK.gov.

If you experience difficulties copying and pasting into the text editor from external applications, there are solutions: Option 1: Clearing your Java Cache Step 1 - Go to "Tools" at the top of your web browswer and select "Sun Java Console", Step 2 - Select "Clear" from the Sun Java Console. This will clear your Java cache (the text editor is a Java based applet). Step 3 - Close the "Sun Java Console" window. Step 4 - Try copying and pasting again. Option 2: Drag and Drop Step 1 - "Edit"(pencil) the page or directory you want to paste the content onto. Go to the "Design" area. Step 2 - Make your web browser window smaller and move it to the far right of your screen. Step 3 - Open the document containing the content you want to copy. Step 4 - Make the document window small and move it to the left of your screen. Step 5 - Highlight the content you want to copy. Step 6 - Click (hold down your click) on the content and drag it to the text editor area. Release your click once you are on top of the text editor box. Your content will now appear in the text editor.

No, the text editor will not retain any java placed in the code of a page. The text editor will only accept html and some javascript.

There are several ways to import html into the text editor: Option 1: In the text editor, select “File” then select “Open”. Browse and select an html file to import into the page. The file must can html or htm. Once you select the file, select “Open”. The text editor will now load the html into the page. Option 2: Open your html document in your web editing software (Dreamweaver, FrontPage) select the content you want copied. Then go to the “Edit” menu and select “Copy HTML”. Go to the text editor on the page you want to transfer your content to and select the “Code” tab at the bottom. Place your cursor in the code where you want to paste the html. Then go to the “Edit” menu in the text editor and select “Paste”. Option 3: Open the html file up in your web browser and View the Source. Highlight the code you want to copy. Go to the text editor on the page you are wanting to transfer your content to and select the “Code” tab at the bottom. Place your cursor in the code where you want to paste the html. Then go to the “Edit” menu in the text editor and select “Paste”. OR you can drag the html from web browser while it is highlighted and drop it into the text editor’s code box.