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Home / Search Results

Procurement Customer Safisfaction Survey


Thank you for completing this survey. Your responses are very important to us and will be used to improve our services to you. If you have not had the opportunity to participate or observe a particular action, please select N/A.

* Indicates Required Field


1. Communication

*Procurement processes are clearly communicated.

         



2. Accessibility

*Procurement staff is readily accessible (i.e. in person, by telephone, by e-mail, etc.).

         



3. Responsiveness

*Procurement staff responds in a timely manner to our agency’s requests and needs.

         



4. Problem Solving

*Procurement staff provides effective solutions to our agency’s problems or complaints.

         



5. Quality

The overall quality of the goods and services the procurement staff acquires meets the needs of our agency.

         

6. Professionalism

*Overall, the procurement staff is professional and courteous.

         



7. Rules

*The procurement rules, regulations and procedures are easy to understand.

         



8. Training

*Our procurement staff provides, or makes available, adequate training for Certified Procurement Officers or other employees involved in procurement.

         



9. Specifications

*The specifications written by the procurement staff meet the needs of our agency in their overall level of quality and appropriateness.

         



10. Purchasing Authority

*Our agency’s current level of purchasing authority is appropriate for our needs.

         



*Please choose which category best describes your position:

           

*Please indicate the number of employees in your agency:

           

*How often does your agency require services from procurement staff?

           








(no dashes e.g. 5554443333)






 
  
                                                                                                                                                                                                                                                           
 
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