Banking FAQs
Q: Where is the Treasurer’s Office located? A. The Treasurer’s Office is located inside the State Capitol on the 2nd floor, east wing. The physical address is: 2300 N Lincoln Blvd, Rm 217 Q: How much do you charge to cash a check? A. The State Treasurer’s Office will only cash State of Oklahoma checks and state employee checks, and there is no fee. Q: What is the largest check amount I can cash at the Treasurer’s window? A. State employees can cash personal checks up to $250.00 per day. Q: Who do I contact to place a stop pay on a check or to verify the status of a check? A. To place a stop pay, you will need to fill out a stop pay form and fax it in to the Treasurer’s Office at (405) 522-4508 or (405) 521-4176. You can contact the State Treasurer’s Office at (405) 521-3191 to verify the status of a warrant. Q: I submitted a stop pay request this morning and the recipient just received it. Can I cancel the stop pay request? A. Yes. If you contact the Treasurer’s Office at (405) 521-3191 by 4:30 we can reverse the stop pay. Q: Who do I contact to get a replacement warrant/check? A. You will need to contact the Office of State Finance at (405) 521-2444. Q: Who do I contact for questions about deposits? A. You can contact the Treasurer’s Office at (405) 521-3191. Q: Who do I contact about my money that the Treasurer has? Where do I go? What number do I call? A. You will need to contact Unclaimed Property at (405) 521-4273. The offices are located at: Commerce Center Lower Level Q: Our director or employee left the agency. Do I need to complete a new signature card and/or Stop Payment A. Yes. Please contact the Treasurer’s Office at (405) 521-3191 for a new signature card. Click here for a new Stop Payment Authorization form. Q: Do I need to have everyone sign a new signature card to add a new employee? A. Yes. Q: Who do I contact to get PeopleSoft training for a new employee? A. The Treasurer’s Office at (405) 522-4227. Q: I received a check from the State and have no idea why. How can I get more information? A. You will need to contact the agency that issued the check. If you do not know the agency that issued the check please contact the Treasurer’s Office at (405) 521-3191. Q: I received a check from the State and the issue date has expired. How do I get a replacement check? A. You will need to contact the agency that issued the check. If you do not know the agency that issued the check please contact the Treasurer’s Office at (405) 521-3191. Q: Where can I go to pay the taxes on my house? A. You will need to visit the county office where your home is located. For Oklahoma County: 320 Robert S. Kerr, Room 307 Q: Can I cash my Federal Income Tax check at the Treasurer’s Office? A. No, the Treasurer’s Office only cashes State issued checks. Q: Who do I contact about my State Income Tax Refund? A. You will need to contact the Tax Commission at (405) 521-3160 or (800) 522-8165. Q: Who do I contact about my Federal Income Tax Refund? A. You will need to contact the IRS at (800) 829-1040 M-F 7am-10pm
Q: I keyed my deposit but didn’t key the correct amount. How do I correct this? A. You will need to fill out a OSF Form 76 (Deposit Correction Form) Q: What is the cut off time for posting of deposits? A: All deposits entered into Core between 8:00 a.m.-9:00 a.m. will post the same day. Deposits entered between Q: What are the hours of operation for the cashier window at the Treasurer's Capitol office? A. The cashier window is open from 9:00 a.m. - 4:00 p.m for check cashing and from 8:00 a.m. - 4:00 p.m for agencies to pick up interagency mail, payroll, and CMIA. Q: Is there a fee related to placing a stop payment? A: Yes, a $15 stop payment fee per request is charged to the agency. Q: How do I obtain a copy of a paid warrant/voucher? A: You can request an image through Image View. If you do not have access to Image View, please contact the Treasurer’s Office at (405) 521-3191. Q: Can you tell me the status of an EFT item? A. We can check the status of an EFT item if specific information is available, the agency number, the participant ID Q: How do I stop an EFT item from going to the receivers account? A. The agency will have to issue a PWC for Payroll, an EWC for Electronic Warrant Cancellation (Miscellaneous or Travel) or a 'Stop Payment/Deletion, Reversal, Reclaim' for OST transaction (CMIA, Debits, Pensions, etc.).
Stop Payment/Delete - If OST receives a 'Stop Payment/Deletion, Reversal, Reclaim' form from the agency three (3) days prior to the effective date of the item it can be stopped before being transmitted to the Receiver's account. Reversal or Reclaim - If OST does not receive the 'Stop Payment/Deletion, Reversal, Reclaim' form from the agency three (3) days prior to the effective date of the item a Reversal or Reclaim will be issued. Reversals and Reclaims are always at risk of "not" being returned to the State. The Agency must notify the Receiver/account holder of the reversing entry and the reason for it no later than the Effective Date of the reversing entry. Q: When will the agency get the money back on a Reversed item? A: A reversing entry must be transmitted to the receiving bank by midnight of the fifth banking day following settlement of the erroneous entry. In other words, there is a limited timeframe to originate reversals. Remember that all reversals are at "risk". Q: How do I begin accepting credit card from the public for fees at my agency? A: First you must determine which card types you wish to accept. Then you can complete the credit card applications based on your decision and return to the Treasury Services Coordinator. For more information refer to the Acceptance Under the State Contract section of this site or call 405-522-4256. Q. What is Payment Card Industries Data Security Standards (PCI-DSS)? A: Payment Card Industry (PCI) Data Security Standards (DSS) require merchants to protect sensitive cardholder information. PCI-DSS compliance requirements mandate that each state agency accepting credit card payments complete an annual assessment of their card processing environment. Requirements under PCI-DSS vary greatly depending on an agency's acceptance environment. Q: I am locked out of the Treasurer's system. How do I get my password reset? A: The Treasurer's Oracle System passwords are reset by the OSF Helpdesk. The Helpdesk can be reached by email or phone at 405-521-2444. Image View passwords can be reset by the Agency Security Administrator for large agencies. Small agencies without an administrator can request a password reset by email.
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