QUALITY OKLAHOMA PROCESSES - 1.2 CEU
The state of Oklahoma began the total quality journey in 1991 by receiving training and support from Xerox Corporation. With the creation of the Quality Oklahoma Initiative in 1992, the state began a serious effort of continually improving customer service by creating a government that “works better and costs less.” For almost a decade the Quality Oklahoma Initiative training consisted of two, two-day courses. Now those courses are being refined into this two-day course, another example of continuous improvement.
WHO SHOULD ATTEND:
Managers, supervisors, and key agency personnel.
1. Practice consensus-building tools and techniques.
2. Apply the Quality Oklahoma Quality Improvement Process steps to work.
3. Use the Quality Oklahoma Problem-Solving Process.
Day One, Morning:
Communication Tools for Consensus Building
Day One, Afternoon:
The Quality Improvement Process Steps 1 through 6
Day Two, Morning:
The Quality Improvement Process continued
Steps 1 through 6 reviewed
Steps 7 and 8
Day Two, Afternoon:
The Problem Solving Process continued
The Quality Improvement Process
Applying Quality Oklahoma Processes to your job.
Customer Service, Accountability, Problem Solving, Continual Learning, Influencing/Negotiating.
The word statistics derives from the Greek and Latin languages and literally translates to: state number. It is vital for all public managers to understand the basis of statistics, since so much of our work deals with translating situations into numbers. This workshop stresses concepts rather than mathematics. While some mathematics will be used, no tools, other than a basic calculator and pencil plus eighth grade math will be needed.
WHO SHOULD ATTEND:
All state employees.
- Use appropriate tools to collect and display information.
- Identify a technique to analyze and reduce a mass of data into a meaningful decision tool.
- Use a variety of tools for generating ideas, prioritizing, summarizing, and evaluating results.
- Work a comprehensive case study from the State of Sequoia utilizing all the tools and present their solutions to the class.
A. What Good Are Statistics?
B. Tools for Problem Solving and Process Improvement
C. Statistical Tools for Decision Making
D. Case Study
Service Orientation, Continual Learning, Service Motivation
PREREQUISITES FOR ENROLLMENT:
Individuals need to have successfully completed:
- Quality Oklahoma Processes
RISK CONTROL – 0.6 CEU
This workshop is part two of the Risk Management Five Fundamental Functions series and was developed to enable agency supervisors to take an active role in reducing needless expense to their agencies by recognizing risk to prevent, and mitigate losses. Participants will become familiar with best practice methods of controlling risk at the agency level.
WHO SHOULD ATTEND
Agency supervisors, especially Directors, Risk Managers, Risk Coordinators, Safety Coordinators, Sr. Facilities Managers, and Agency Senior Emergency Managers.
Prepare Agency Supervisors for their role in the Risk Management Program by:
1. Reviewing methods of Risk Assessment
2. Demonstrating planning as a Mitigation tool
3. Providing prevention techniques and resources
4. Connecting State Risk Management and Agency activities after a loss