VETERANS AFFAIRS FIELD SERVICES REPRESENTATIVE, N13
Positions in this job family are assigned responsibilities involving the coordination of benefits and other related services for eligible veterans and their dependents and as legal representative/Power of Attorney on their behalf before U.S. Department of Veterans Affairs (USDVA) federal boards. Serves as an advocate for veterans in order to maximize services and benefits for eligible veterans and their families in a designated geographical area. Serves as a liaison to other federal and state agencies in matters related to veterans services and benefits.
The functions in this job family vary by level, but will include the following:
The Veterans Affairs Field Services Representative job family consists of four levels, which are distinguished based on the complexity of work assigned, the level of expertise required to perform assigned duties, the location of specific positions, and the responsibility for the leadership of others.
Level I Code: N13A Salary Band: H
This is the basic level of this job family where employees perform entry level tasks to build their skills in the processing of claims and services based on federal and state laws and regulations to insure the entitlement and receipt of appropriate benefits and in counseling veterans and their dependents concerning benefits and services. Under close supervision, limited responsibility may be assigned for preparation of written briefs outlining evidence supportive of issues under appellant review or assignment as representative of veteran/client before decision review officers, administrative hearing officers, and administrative law judges.
Knowledge, Skills and Abilities required at this level include knowledge of federal and state statutes and regulations pertaining to veterans benefits and programs; of Social Security, Worker’s Compensation and other rules, policies and programs that affect veterans benefits; of benefit counseling and interviewing techniques; and of common adjustment problems experienced by veterans. Ability to independently research laws, regulations, policies and precedent decisions for appellant cases; communicate effectively, both orally and in writing; to follow written and oral instructions; to use various software and agency specific computer programs; and to establish and maintain effective working relationships.
Education and Experience requirements at this level consist of a bachelor’s degree from an accredited college or university or an equivalent combination of education and experience, substituting one year of work experience in the military or veterans' programs for each year of the required education.
Level II Code: N13B Salary Band: I
This is the career level of this job family where employees are assigned responsibilities involving a full range of duties at the full performance level in providing services and assistance to eligible veterans and their dependents to insure the entitlement and receipt of appropriate benefits. Limited responsibilities may be assigned for providing training or assistance to others, including administrative support personnel, in providing appropriate services.
Knowledge, Skills and Abilities required at this level include those identified in Level I plus demonstrated ability to provide assistance and services to eligible veterans and their families.
Education and Experience requirements at this level consist of those identified in Level I plus one additional year of experience working programs for veterans.
Level III Code: N13C Salary Band: J
This is the specialist level of this job family where employees are assigned responsibilities involving advanced level work requiring a high level of technical expertise and leadership skills in providing benefits and services to veterans, such as a project leader or other comparable duties. Incumbents may supervise clerical or administrative support staff.
Knowledge, Skills and Abilities required at this level include those identified in Level II plus knowledge of effective supervisory principles and practices; ability to organize and conduct several programs simultaneously; and to exercise sound judgment in analyzing complex situations and adopting appropriate courses of action.
Education and Experience requirements at this level consist of those identified in Level II plus one additional year of qualifying experience.
Level IV Code: N13D Salary Band: K
This is the leadership level of this job family where employees have a clear specialization in the job family, are recognized as experts in their discipline and are responsible for administering major program components of the claims and benefits program and managing daily operations dealing with claims and benefits and appeals at a regional claims office or Veterans Affairs claims office. Incumbents may supervise lower level VA Field Representatives and/or clerical/administrative support staff depending upon location and specialty.
Knowledge, Skills and Abilities required at this level consist of those identified in Level III.
Education and Experience requirements at this level consist of those identified in Level III plus two additional years of advanced level work in providing benefits and services through programs for veterans.
Applicants for these positions must be a veteran of the U.S. Armed Forces, discharged under honorable conditions, and eligible for veteran’s preference under the Merit System of Personnel Administration rules.
Applicants applying for Level I must obtain accreditation by a veterans’ service organization, which has been certified by the USDVA, within six months of employment.
Applicants applying for Level II, III, or IV must possess certification by the USDVA as completing TRIP (Training Response Involvement and Preparation of Claims) training and accreditation by a veterans’ service organization certified by the USDVA.
Applicants must be willing and able to fulfill all job-related travel requirements associated with this position and be willing to relocate to a central area within their assigned territory.