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Mission, Values, and Behaviors


Design, Implement, and Enforce a State Dispute Resolution System


Values and Behaviors

Great Customer Service

  • Quick response
  • Reliable
  • Effective
  • Provide a full range of services
  • Alternative Dispute Resolution (ADR)

Innovative Use of Technology

  • On-line services
  • Interactive Web site

The Use of Business Processes

  • Continuous review of resources

Planning and Follow-up

  • Through client interaction and evaluation

Our Staff

  • We recognize exceptional services


  • Two-way with state officials, clients, and agencies