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Management Careers Service Advisor - Automotive
Fowler Automotive - Oklahoma City, OK
If you can make customers feel welcome and confident that their needs are being met, then Fowler Dodge may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high- integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care andoperation
Follow up on each repair and keep customers informed of progress
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers; and perform an active delivery
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation is based on experience and is highly competitive in the marketplace.
Benefits include medical, vision and dental insurance, 401K retirement savings plan, PTO, holidays, and job specific education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or locallaws.
Fowler Automotive provides the best car dealership experiences in the Oklahoma City, OK; Denver, CO; and Tulsa, OK areas. We strive to make your career with our auto group a great experience.
We are always searching for bright, motivated, and energetic individualsto
build our professional team. Our employees strive to provide the best service and care for our customers. If you feel that your skills would be a valuable asset to our company, then we want to get to know you!
Ted Moore Auto Group 10 reviews - Lawton, OK 73505
Ted Moore Auto Group is always looking for top-tier management talent. If you have experience managing in the automotive industry, we are currently looking for a Service Manager.
As a Service Manager at Ted Moore Auto Group, you will enjoy a fun, fast- paced work environment that rewards a driven, passionate and focused work ethic. We offer competitive pay, 401k opportunities, health benefits and opportunities for advancement.
Hire, train, develop and motivate the service department staff and monitor their performance.
Forecast goals and objectives for the department and ensure they are met.
Maintain daily sales and production records as required by dealership management.
Develop and monitor budgets for the service department and keep dealership management informed of variances.
Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Handle customer complaints tactfully, promptly, and with concern for the customer.
Establish promotional service prices.
Ensure proper repair techniques are being used.
Schedule training as necessary to properly repair and service vehicles. Stay up to date on product changes and new products.
Ensure that all necessary shop equipment is in proper and safe working condition.
Other duties may be assigned by management.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Two or more year’s management experience in an automotive service department.
Experience managing 15+ employees preferred. Ability to work independently and be self-motivated.
A desire to work in a commission, performance-based, environment. Great attitude with high-energy personality.
Excellent customer service skills. Professional appearance and workethic.
Ability to work well in a process driven environment.
Valid driver license in the state that you will work and a good driving record.
Brand: Ted Moore Auto Group
Address: 4455 NW Cache Rd. Lawton, OK - 73505 Property Description: 8 Lawton Kia
Property Number: 14