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FY 2016-2020 Strategic Plan
Bd. of Examiners for SLP & AUD
September 18, 2014
3700 N. Classen Blvd, Suite 248
Oklahoma City, OK 73118
Tracy Grammer, M.S., Chair
Mary Hudson, Ph.D., Vice Chair
Susan McHugh, M.Ed., Secretary
Kristin Hopper, Lay Member
Greg A. Krempl, M.D., Otolaryngology
Agency Management/Division/Program Directors
Executive Secretary Amy Hall
Describe the strategic planning process followed by the agency.
The existing plan was reviewed, discussed and updated by the Executive Secretary and Board Chair.
If there is a more detailed strategic plan for the agency available from some other source, please list the name and phone number of the contact person below.
Name: Amy Hall
Summary of environmental assessment
During the strategic planning process, key environmental factors have been considered. The following information is a summary of factors impacting the delivery and regulation of Speech-Language Pathology and Audiology services in the State of Oklahoma over the next five years:
A. Economy: The demand for and delivery of Speech-Language Pathology and Audiology services is tied closely to the broad economics of health care and education. Economic factors which influence healthcare, including Medicare/Medicaid reimbursements, the health insurance industry and changes in medical service delivery models directly impact these professions. Additionally, factors influencing public education, including teacher salaries and potential for bonus pay as nationally certified teachers may determine the availability of professionals for public school positions.
B. Social/Demographic: Increased service demand will be driven by an increased number of the aging population. Society will see a shortage in Audiologists with the increase demand of the baby boomer generation. The future brings the need for Audiologists to prepare for an extended scope of practice in the medical and pharmaceutical fields. The future will see the Audiology Assistant and Speech-Language Pathology Assistant in larger numbers. The increase of the needs of individuals with communication disorders as related to academic, social and vocational participation. According to the America Speech-Language-Hearing Association, factors such as national public health policy agenda for early identification and diagnosis of hearing disorders in infants and toddlers, a growing population, and greater emphasis on health promotion and disease prevention will drive the demand for speech and hearing services.
C. Government and Regulatory: The professions of Speech-Language Pathology and Audiology will continue to be significantly impacted by passage of federal laws and regulations addressing the needs of individuals with disabilities including:
- Individuals with Disability Education Act (IDEA)
- Americans with Disabilities Act (ADA)
- Rehabilitation Act of 1973 as Amended by the Rehabilitation Act of 1984
- Health Professions Act, Title VII of the Public Health Service Act
- Disadvantaged Minority Health Improvement Act
- Health Insurance Portability and Accountability Act (HIPAA)
On the state level, the new rules to increase responsibilities of Audiology Assistants and Speech-Language Pathology Assistants will work to better regulate their scopes of practice.
D. Competition: Oklahoma competes with other states in attracting qualified professionals to fill job openings in Speech-Language Pathology and Audiology. Currently, many states offer higher salaries especially in educational settings such as public school systems. Oklahoma has been selected by the American Speech-Language-Hearing Association to maintain a salary supplement for nationally certified school based clinicians. The Oklahoma Board of Examiners for Speech-Language Pathology and audiology currently supports these efforts as a means of attracting and retaining qualified professionals.
E. Technology: The Board recognizes that technology accelerates the rate of growth and change in the professions and currently views the use of technology, including electronic mail and web site development and maintenance, as methods to speed the transmission of information and reduce certain expenses, and improve the overall efficiency of its business operations.
Technological advances also change the manner in which regulated professionals deliver services, such as in the practice of telehealth. Licensure regulations must be changed to reflect these new practice patterns. Opportunities for distance education will also impact the manner in which individuals entering the fields have completed academic preparation and may potentially impact the five university programs in the state which currently offer training programs in Speech-Language Pathology and Audiology.
F. Markets/Customers: Customers are defined as license holders as well as service consumers. The Board recognizes a gradual increase in customers over the past 5 years, including a 20% increase from 2012 to 2014 in the number of applications processed and licensees regulated in that timeframe and a 50% increase in the number of complaints files and investigated between 2012 through July 2014 compared to 2007-2011.
G. Industry Trends and Best Practices:
Trends- Board member attendance annually at the National Council of State Boards for Speech-Language Pathology and Audiology conference will afford an opportunity to learn about nationwide trends in practices relevant to the operation of this agency.
Best Practices- the Board recognizes that its licensees expect efficient, accurate and courteous service delivery as related to the processing of applications and renewals. The citizens of Oklahoma expect equal efforts in the delivery of services related to the processing of complaints. Customer satisfaction is critical to establishing and maintaining a positive working relationship with licensees and the consumer public.
H. Factors of Production and Internal Environment: There is a national trend for agencies to maintain on-line databases and publications which can be used to replace traditional hard copy publications. Our agency is currently utilizing the practice to reduce the expenses associated with large volume printing and mailing. In addition to being cost-effective, this provides for more current and timely transmission of information. Electronic mailings can also reduce
The labor and cost associated with traditional mailing which is an area of growth for our agency. The Board office staff will be encouraged to focus continuing education efforts on developing the skills sets necessary to provide these services.
Summary of new conditions/issues that will exist in the short and long term future
Short-term issues include:
-the need to address standards of practice for individuals licensed as assistants
-implementation of audits of continuing education for licensure renewals
-regulation of tele-health and tele-practice related to Speech-Language Pathology and Audiology
-review cost/time for investigations and assessment of penalties
-assuring agency compliance with HIPAA requirement
Long-term issues include:
-ongoing audits of continuing education
-improving efficiency in complaint resolution/investigation
-attracting and retaining the most competent individuals in the fields, especially in public school settings
-develop, maintain, and update office policy and procedures to facilitate change in personnel
Summary of agency-wide action plans to address the needs.
The Boards plans include the following:
-plans to promote high rates of compliance with renewal deadlines and with continuing education requirements
-plans to promote increased numbers of licensed, certified professionals in public school positions within the state
-efforts to reduce printing and publication costs by emphasizing use of an online directory of licensees and an online reference for the licensure Act and Rules of the Board
-continued efforts to take the agency to a paperless environment
Summary of financial needs to address issues
Revenue is solely generated through licensure fees. This revenue finances general office expenses, salaries of the full-time Executive Secretary and part-time Administrative Assistant, OMES services, Assistant Attorney General services, costs of investigations and formal hearings, state audits as well as the attendance of designated Board members to the annual NCSB conference. Ten percent of this revenue is paid into the General Fund. The Board plans to balance the budget and spend within annual revenue. The Board plans to build up a reserve that would be adequate for 60 days of operating expenses.
The Oklahoma Board of Examiners for Speech-Language Pathology and Audiology is the only agency in the state regulating health care services in the area of communicative disorders of the speech, language and hearing mechanisms. The Agency mission is to protect the health and general welfare of the people of the State of Oklahoma be ensuring that no person practices speech-language pathology or audiology unless he/she is qualified to do so an licensed under the “Speech-Language Pathology and Audiology Licensing Act”.
The ability to communicate effectively is inseparable from the ability to succeed in educational, vocational and social endeavors. As the sole agency in the state of Oklahoma concerned with the regulation of health care services in the areas of communication disorders of the speech, language and hearing mechanisms, the Oklahoma Board of Examiners for
Speech-Language Pathology and Audiology is committed to ensuring that Oklahomans have access to competent, comprehensive and ethical care. The Board desires to partner with the practitioners, the Oklahoma Speech-Language-Hearing Association, other interested agencies and the public in this endeavor. Furthermore, this agency seeks to provide
efficient and courteous service to both licensees and the public on an ongoing basis.