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INSIDE GO GOV! SERVICES CLIENTS ACCESSIBILITY & SUPPORT PRICING SITE DESIGN ACCESSIBILITY SUPPORT

ACCESSIBILITY & SUPPORT


Accessibility

Go Gov! is set up to not only meet the State of Oklahoma's Web accessibility standards, but to exceed them.  The agency, however, is responsible for meeting accessibility guidelines. CMS tools assists in the process, but OK.gov is not responsible for an agency's site accessibility.

Tools built into the OK.gov CMS to assist users in producing accessible Web content include:Blue_Checkmark

yellow bullet W3 Accessibility Checker that provides a detailed analysis of accessibility errors in your content and points users to the resources that help resolve the error.

The Accessibility Checker supports the following standards:

Bullet US Rehabilitation Act Section 508
Bullet W3C Web Content Accessibility Guidelines Priority 1 and 2

yellow bullet Editable alternate text for images
yellow bullet Editable titles for links
yellow bullet Editable row and column headers for data tables


The State of Oklahoma passed HB 2197 in 2004 for the provision of electronic and information technology accessibility.

blue bullet Learn more about Oklahoma's Accessibility Standards.
blue bullet See if your site passes the Accessibility Test.
blue bullet Receive Technical Assistance with Accessibility.



 

Support

The OK.gov CMS provides continued customer service and technical assistance to all customers.  Customers can contact the OK.gov Helpdesk by phone or email.

Bullet Local: 405-524-3468 ext. 3

Bullet Toll Free: 1-800-955-3468 ext. 3

Bullet E-mail: cms@www.ok.gov


By Phone
The OK.gov CMS Helpdesk is available by phone during normal business hours. Our phone number is (405) 524-3468 in the Oklahoma City metro area or toll-free at (800) 955-3468.  If a representative is not available, callers have the option of leaving a voicemail.  The call will be returned the same day, unless received after hours, in which case the call will be returned the next business day.

Email 
All emails sent to the customer support address listed above will be answered within 1-2 business days of being received. If further information is needed in order to process the request, the e-mail sender will be instructed to call during our office hours so that we can further assist them.

Emergency Situations
If there is an emergency situation after hours that requires immediate attention, we have established a notification system for such cases. Please call (405) 524-3468 x150, and leave a message that indicates the nature of your emergency and your contact information. Your call will be returned within 1 hour.