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Wednesday, July 16, 2014
OKLAHOMA CITY – The Oklahoma Insurance Department’s Consumer Assistance Division has recovered $2,180,170 for Oklahoma consumers in the first half of 2014. Between Jan. 1 and June 30, the Consumer Assistance Division answered 13,127 phone calls, responded to over 300 emails and opened 1,788 files.
“Here at the Oklahoma Insurance Department, our goal is to assist and educate consumers,” said Oklahoma Insurance Commissioner John D. Doak. “Many times people call us as their last resort. Sometimes they need serious medical treatment that’s being denied, other times they’ve got an adjuster telling them they can live in a home without a roof. It’s our job to make sure consumers are treated fairly and we take that job very seriously.”
Accident and health insurance generated the most complaints in the first half of the year with 765 formal complaints. The majority of complaints were related to claim denials and delays. Auto insurance complaints were second on the list with 378 cases filed, followed by homeowners insurance with 271 complaints.
Some OID success stories include:
Consumers with complaints or questions about their insurance agent or company can call the Consumer Assistance Division at 800-522-0071 or visit www.ok.gov/oid.
About the Oklahoma Insurance Department
The Oklahoma Insurance Department, an agency of the State of Oklahoma, is responsible for the education and protection of the insurance-buying public and for oversight of the insurance industry in the state.
For more information contact:
Kelly Collins Dexter