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FREQUENTLY ASKED QUESTIONS
BANKING FAQs
Question: What are the hours of operation for the cashier office?
Answer:
The cashier offices are open from:
- 8:00 am - 5:00 pm for agencies to pick up Interagency Mail, Payroll and CMIA.
- 10:00 am - 3:30 pm for Check Cashing
Question: What is the cut off time for posting of deposits?
Answer:
All deposits entered into Core between:
- 8:00 am - 10:00 am- Will post same day.
- 10:00 am- 5:00 pm- Will post next working day.
Question: What is the cut off time for placing a stop pay on a warrant or voucher?
Answer:
All requests must be received by the Treasurer's office no later than 4:30 pm.
Question: Is there a fee related to placing a stop pay on a warrant or voucher?
Answer:
Yes, a $25 stop payment fee per request is charged to the agency.
Question: How do I obtain a copy of a paid warrant/voucher?
Answer:
If you have access to Image View, you can request an image through Image View via
https://www.youroklahoma.com/imaging/ost/index.php .
Question: Can you tell me the status of an EFT item?
Answer:
We can check the status of an EFT item if specific information is available, the agency number,
the participant ID and name, the amount and the effective date of the item.
Question: How do I stop an EFT item from going to the receivers account?
Answer:
The agency will have to issue a stop payment/reversal form.
For payroll items, use the OSF Form PWC. Fill it out and fax it to OSF, 405/521-3902 and mail the
original form to OSF.
For all other items, fax the Stop Payment/Reversal form to OST, 405/521-4176. If you need a reversal
form, contact 405/521-6070.
If OST receives the stop payment/reversal form from the agency 3 days prior to the effective date,
the item can be stopped before going to the receivers account.
If OST does not receive the stop payment/reversal form 3 days prior to the effective date, a reversal
will be issued on the item. Reversals are always at risk of "not" being returned.
The Agency must notify the Receiver of the reversing entry and the reason for the reversing entry no
later than the Effective Date of the reversing entry.
Question: When will the agency get the money back on a Reversed item?
Answer:
A reversing entry must be transmitted to the receiving bank by midnight of the fifth banking day following
settlement of the erroneous entry. In other words, there is a limited timeframe to originate reversals.
Remember that all reversals are at "risk".
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