FaxBack Feature for Providers
Posted 04/16/12; Modified 06/20/12

HealthChoice providers now have the ability to immediately receive current plan information as well as member eligibility, deductible, and out-of-pocket limit information by fax. This new option is available through FaxBack.  FaxBack allows you to enter your fax number and request information be faxed directly to your office.

FaxBack documents include:

• Cover sheet
• Summary of benefits for the member’s plan
• Accumulators for the member’s plan
• Certification requirements

FaxBack is available 24 hours a day 7 days a week.

To access FaxBack, contact HP Administrative Services, LLC customer service at 1-405-416-1800 or toll-free 1-800-782-5218 and choose the FaxBack option.  TDD users call 1-405-416-1525 or toll-free 1-800-941-2160.

Please have the following information available before placing your call:

• Your 10-digit NPI number or 9-digit social security number
• Your fax number
• Member’s identification number
• Member’s date of birth

We hope our providers will find FaxBack an easy to use, convenient method for obtaining HealthChoice member information.