HealthChoice Medicare Supplement Plans With Part D
Grievance and Appeals Summary for Pharmacy Benefits
Federal law guarantees your right, as a plan member, to make complaints if you have concerns or problems with care or services. The Medicare program has helped set the rules about what you need to do to make a complaint, and what HealthChoice is required to do when a complaint is made. If you make a complaint, HealthChoice must be fair in how it is handled. You cannot be disenrolled from this Plan or penalized in any way for making a complaint.
Below is a chart that briefly summarizes the Appeals and Grievance Process.
For complete information regarding the HealthChoice Medicare Supplement Prescription Drug Plan Grievance and Appeal Guide click here, or you can request a printed copy by calling HealthChoice Member Services at 1-405-717-8780 or toll-free 1-800-752-9475, TDD 1-405-949-2281 or TDD toll-free 1-866-447-0436.