BASIC PURPOSE:

Positions in this job family are assigned responsibilities involving the operation and administration of the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities.

TYPICAL FUNCTIONS:

The functions within this job family vary by level, but may include the following:

• Operates and maintains the Oklahoma Law Enforcement Telecommunications message switching system for the exchange of information between law enforcement and criminal justice agencies and the National Crime Information Center (NCIC), National Law Enforcement Telecommunication Systems (NLETS), the Oklahoma State Computer Files (SCOM), the Oklahoma State Bureau of Investigation (OSBI), and the Tax Commission Vehicle Registration Files (VREG); employs system resources to maintain operations at an acceptable level in accordance with applicable memoranda, manuals, procedures and rules; interprets and applies technical documentation related to terminal and peripheral equipment.

• Monitors, tests and evaluates data communication circuits and peripheral equipment, isolates trouble on data communication circuits using diagnostic testing equipment; performs problem isolation or repair functions on the network or reports problem to proper vendor for resolution; consults with data communication/processing personnel concerning software or hardware changes; makes minor modifications to vendor customized software programs.

• Conducts audits of federal, state, and local law enforcement and criminal justice agencies accessing the OLETS network; reviews agency records; documents system transactions; interviews agency personnel to ensure compliance with rules, regulations, and procedures of NCIC, NLETS, OSBI, SCOM, and VREG; documents audit findings; completes investigations regarding misuse or criminal violation of prescribed state/federal laws, rules, or regulations with respect to these data bases and the OLETS Network.

• Provides technical and administrative support to local, state, and federal law enforcement and criminal justice agencies in the use of information derived from OLETS; reviews information in the various data bases for completeness and accuracy; corrects errors and advises appropriate agency of corrections; gathers and summarizes information and data for the preparation of correspondence and reports.

• Monitors messages received from law enforcement and criminal justice agency terminal users for compliance with OLETS, NCIC, NLETS, OSBI, SCOM, and VREG rules and regulations; researches criminal history information as required and locates and retrieves messages from the system.

• Makes and receives telephone requests from user agencies regarding equipment use, message preparation and information accessed from the OLETS, NCIC, NLETS, OSBI, SCOM, and VREG data bases; logs and enters user errors and other incident reports.

LEVEL DESCRIPTORS:

The Law Enforcement Telecommunications System Specialist job family consists of five levels which are distinguished by the type and complexity of work and the responsibility assigned for the supervision of others.

Level I:             Code: G33A             Salary Band: I

This is the basic level of this job family where employees are assigned entry level responsibilities involving the operation or maintenance of equipment in the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities.

Knowledge, Skills and Abilities required at this level include knowledge of telecommunications center operations; of the techniques and principles of telecommunication systems, data communication networks and message switching systems; of telecommunication systems software and hardware capabilities; of agency policies and procedures; and of proper telecommunication procedures. Ability is required to express ideas clearly and concisely, both orally and in writing; to establish and maintain effective working relationships with others; to maintain operating efficiency under stressful conditions; and to identify problems and recommend solutions.

Education and Experience requirements at this level consist of four years of experience as a telecommunications dispatcher in a law enforcement telecommunications system or as a network specialist in a data communications system or an equivalent combination of education and experience substituting the completion of six hours of computer science coursework for each year of the required experience with a maximum substitution of 18 semester hours.

Level II:             Code: G33B             Salary Band: J

This is the career level of this job family where employees are assigned responsibilities at the full performance level involving the operation or maintenance of equipment in the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities. Some responsibility may also be assigned for providing training or assistance to entry level specialists in completing assigned duties.

Knowledge, Skills and Abilities required at this level include those identified in Level I plus ability to work independently and determine appropriate solutions to any problems.

Education and Experience requirements at this level consist of those identified in Level I plus one additional year of qualifying experience.

This is the specialist level of this job family where employees are assigned responsibilities involving advanced level technical work in the operation or maintenance of equipment in the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities. This may also include responsibility for providing technical supervision, training, or assistance to other Telecommunications Specialists in completing assigned duties and responsibilities.

Knowledge, Skills and Abilities required at this level include those identified in Level II plus ability to analyze and resolve complex systems problems and to provide training and assistance to others in completing various work assignments.

Education and Experience requirements at this level consist of those identified in Level II plus one additional year of qualifying experience.

This is the leadership level of this job family where employees are assigned duties and responsibilities related to the supervision and direction of various specialized functions within the Oklahoma Law Enforcement Telecommunications Division, including the coordination of telecommunications activities and operations between the OLETS Network and the National Crime Information Center (NCIC), the National Law Enforcement Telecommunications System (NLETS), the Oklahoma State Bureau of Investigation (OSBI), the Oklahoma State Computer Files (SCOM), and the Tax Commission Vehicle Registration Files (VREG) and local, state, and federal law enforcement and criminal justice agencies within the state of Oklahoma. Directly supervises Telecommunications Specialists performing various functions and activities relating to OLETS operations to ensure compliance with established requirements.

Knowledge, Skills and Abilities required at this level include those identified in Level III plus knowledge of supervisory principles and practices and ability to provide supervision and training to others.

Education and Experience requirements at this level consist of those identified in Level III plus two additional years of qualifying experience.

Level V:             Code: G33E             Salary Band: N

At this level the incumbent is assigned duties and responsibilities related to the overall direction and administration of various specialized functions and activities within the Oklahoma Law Enforcement Telecommunications System Division. This includes responsibility for ensuring telecommunications support for local, state, and federal law enforcement and criminal justice agencies and activities as required on a statewide basis and the coordination of telecommunications activities and operations between the OLETS Network and the National Crime Information Center (NCIC), the National Law Enforcement Telecommunications System (NLETS), the Oklahoma State Bureau of Investigation, the Oklahoma State Computer Files (SCOM) and the Tax Commission Vehicle Registration (VREG) Files.. Provides administrative direction to OLETS Division unit supervisors in training, auditing, management services, and the OLETS Network Center and related operations.

Knowledge, Skills and Abilities required at this level include those identified in Level IV plus knowledge of computer systems and operating networks and ability to direct multiple work operations, and to coordinate a comprehensive telecommunications system which includes federal, state, and local law enforcement and criminal justice operations and activities.

Education and Experience requirements at this level consist of those identified in Level IV plus three years of qualifying experience in a supervisory capacity.

SPECIAL REQUIREMENTS:

Applicants must be an OLETS certified terminal operator or obtain operator certification before completion of the probationary period.

Applicants must be willing and able to perform all job-related travel associated with this position and be willing and able to work irregular hours, i.e., rotating shifts..

At a minimum applicants must pass a thorough character and background investigation including the submission of fingerprints, as well as any physical, psychological, drug screen or other evaluation required by the Department of Public Safety.