CONSUMER CREDIT EXAMINER
BASIC PURPOSE:
Positions in this job family are assigned responsibilities involving
the examination, licensing and investigation of finance companies, pawn
shops, precious metal and gem dealers, health spas, rent-to-purchase
lessors, credit service organizations, and other creditors to insure
compliance with various laws and regulations concerning maximum
charges, rate ceilings, disclosure requirements, enforcement rights,
contract terms, advertising requirements, and administrative control.
TYPICAL FUNCTIONS:
The functions within this job family will vary by level, but may include the following:
• Performs examinations and investigations of
financial and other records of finance companies and other lenders and
creditors concerning individual transactions related to loans,
rent-to-own purchase agreements, membership fees and other credit
transactions or services.
• Determines compliance with laws and
regulations, including the Uniform Consumer Credit Code and the federal
Truth-in-lending Act, concerning disclosure, annual percentage rates,
refunds, delinquency and deferral fees, extension agreements, and
general business practices.
• Investigates consumer complaints and other
information related to overcharges, misleading advertising and other
activities; reviews, processes and investigates applications for new
licenses.
• Prepares reports and other materials
concerning examinations and investigations; supervises clerical
personnel in the preparation, assembling, and maintenance of reports
and other records.
• Counsels consumer groups, industry
representatives, and others concerning consumer protection laws and
business practices; coordinates and participates in consumer oriented
seminars and meetings with various civic, consumer and industry groups.
LEVEL DESCRIPTORS:
This job family consists of three levels which are distinguished based
on the complexity of work assigned and the responsibility for the
supervision of others. Entry into this job family is at the
career level.
Level I: Code: D54A Salary Band: J
This is the career level of this job family where employees are
assigned independent responsibilities involving examinations or
investigations of various lenders and other credit organizations to
insure compliance with applicable laws and regulations concerning
lending practices, business dealings and other consumer protection
guidelines. This will include completing all required actions
related to the examination of appropriate financial records and other
materials, determining the extent of compliance with applicable laws
and regulations, preparing reports concerning the results of the
examination or investigation, and making appropriate recommendations
concerning any actions that should be taken.
Knowledge, Skills and Abilities required
at this level include knowledge of accounting and auditing principles;
of laws and regulations concerning financial institutions and other
credit organizations regulated by the agency, including the Uniform
Consumer Credit Code and federal Truth-in-lending Act; of procedures
for conducting interviews and investigations; and of modern office
procedures, practices and equipment; ability to examine financial
records and other business documents; to conduct interviews; to analyze
information and make decisions; to organize and present facts and
opinions; and to establish and maintain effective working relationships
with industry representatives, civic and community groups, and others.
Education and Experience
requirements at this level consist of five years of experience in a
consumer finance company which included computing figures and
percentage rates for loan documents, or as a loan officer or loan
manager with a lending institution; or an equivalent combination of
education and experience, substituting the completion of thirty (30)
semester hours of college course work including six (6) semester hours
in business administration or a related area for one year only of the
required experience.
Level II: Code: D54B Salary Band: K
This is the leadership level of this job family where employees
are assigned responsibilities involving the supervision of others in
completing required examinations and investigations. This
includes assigning and reviewing work, insuring the completion of
required examinations or investigations, and providing guidance and
training to employees on established policies and procedures. It
may also include responsibilities for performance management and
employee development, disciplinary actions, and other related
administrative tasks.
Knowledge, Skills and Abilities
required at this level include those identified in Level I plus
knowledge of supervisory principles and practices and demonstrated
abilities to work independently and review and supervise the work of
others.
Education and Experience requirements at this level consist of those identified in Level I plus one additional year of qualifying experience.
Level III: Code: D54C Salary Band: L
This is the management level of this job family where employees
are assigned responsibilities involving the direction of the operations
of an area or branch office responsible for conducting examinations and
investigations of financial institutions and other creditors within the
assigned area. This will also include assisting in developing
policies and procedures for conducting required activities,
coordination of activities within the assigned area, developing
standards for conducting various types of reviews, the preparation of
appropriate statistical data and other information concerning agency
operations.
Knowledge, Skills and Abilities
required at this level include those identified in Level II plus
demonstrated ability to perform a wide range of examinations and
investigations and to direct the work of others.
Education and Experience
requirements at this level consist of those identified in Level II plus
one year of qualifying experience in a supervisory capacity.
SPECIAL REQUIREMENTS:
Applicants must be able and willing to fulfill all job-related travel normally associated with this position.
Applicants must possess a valid Oklahoma driver’s license.