INFORMATION SYSTEMS SERVICES coordinator
BASIC PURPOSE:
Positions
in this job family are assigned responsibilities involving the coordination of
a variety of administrative support or technical services related to providing
information services and support for a management information system within a
state agency or institution. This includes activities involving the
coordination of requests for services between users and operating or
applications systems staff, training or assisting users with various systems
applications, responding to various problems and coordinating with operations
or technical staff to effect solutions or enhance systems performance,
providing assistance in scheduling special productions requirements, providing
assistance in obtaining and distributing a variety of management reports or
other products, responsibility for an inventory of a variety of equipment,
supplies and materials related to the management information system, and
similar activities.
Positions
allocated to this job family differ from those in the network management job
family in that they are more administrative in nature, involving the completion
and coordination of various information services requirements rather than
direct responsibility for the technical aspects of maintaining a computer
operating system or network.
Typical
functions:
The
functions within this job family will vary by level, but may include the
following:
· Confers with
users or reviews requests for services or other information to identify
requirements for information services; coordinates with operations or
applications staff, contractors, or vendors as needed to provide required
services or support.
· Coordinates
requirements for testing, production, scheduling and other actions between
technical and operations units; assists in reviewing and analyzing problems and
determining solutions.
· Obtains
various types of information and reports using existing programs and systems;
consults with appropriate operations or applications staff to identify needs
for reports or other production requirements; provides assistance in
identifying available services and providing coordination between users and
information services staff.
· Maintains an
inventory of management information services equipment, supplies and materials;
reviews technical publications and other information to identify new technology
and improvements in hardware or software; makes recommendations concerning new
purchases, changes in contracts or other actions; prepares and coordinates
purchase orders, contracts and other documents as required.
· Provides
training and assistance to users on various types of software and hardware;
coordinates with technical staff when problems require additional analysis or
assistance.
level
descriptors:
LEVEL DESCRIPTORS:
The
Information Systems Services Coordinator job family consists of four levels
which are distinguished based on the complexity of the work assigned, the
experience required to perform assigned duties, and the responsibility for the
supervision of others.
Level I Code: B55A Salary
Band: J
This
is the basic level of this job family where employees are assigned routine
entry-level tasks under close supervision in a training status to build their
skills and increase their knowledge of computer operating systems and available
services or products. In this role,
they will primarily be assisting in the completion of assigned projects,
gathering data concerning information systems requirements for services for review
and analysis by others, or the coordination of user requirements for training
or other support.
Knowledge,
Skills and Abilities required at this level include basic knowledge of computer
operating systems and related equipment; of technical terminology; and of
modern office practices related to the use of management information
systems. Ability is required to gather,
organize and present data, to communicate effectively; to establish and
maintain effective working relationships with others; and to translate user
terminology to and from management information systems terminology.
Education and
Experience requirements at this level consist of a bachelor’s degree
or an equivalent combination of education and experience, substituting one year
of experience in computer operations, production scheduling, network
administration, the coordination of information systems services, or closely
related work for each year of the required education.
Level II Code: B55B Salary
Band: K
This
is the career level of this job family where employees are assigned a full
range of responsibilities in an assigned area of responsibility involving the
coordination of various requirements related to providing management
information services for an agency or institution. This may include coordination of all required services between
users and information systems operating or applications staff, including
contractors or vendors, or coordination or completion of various requirements
and activities involving a specific area of responsibility related to providing
required services or support in meeting user requirements.
Knowledge,
Skills and Abilities required at this level include those
identified in Level I plus knowledge of specific user requirements and
environment; of program objectives; of various production needs; of the
computer operating system and various applications available; and of organizing
and planning techniques.
Education and
Experience requirement at this level consist of
those identified in Level I plus one year of qualifying experience in
performing work involving the coordination or completion of various tasks or
activities related to providing information services and computer support to
meet user requirements.
Level III Code: B55C Salary
Band: L
This
is the specialist level of this job family where employees are assigned
responsibilities involving advanced level work in providing information
services for a state agency or institution.
This may include project management responsibilities or independent
responsibility for an institutional information services requirements, and
similar responsibilities. Some responsibility may be assigned for providing
guidance or leadership to others in completing various projects or activities.
Knowledge,
Skills and Abilities required at this level include those
identified in Level II plus demonstrated ability to perform highly independent
work in providing required services and support to users in meeting various
information services requirements.
Education and
Experience requirements at this level consist of
those identified in Level II plus one additional year of qualifying experience.
Level IV Code: B55D Salary
Band: M
This
is the leadership level of this job family where employees are assigned
responsibilities involving the supervision of others in providing for the
coordination of information services requirements for an agency or institution
as a team leader, unit supervisor or comparable position. This will include assignment and review of work,
providing training and assistance to other staff, and insuring the completion
of assigned tasks or activities and may also include responsibility for various
administrative responsibilities such as approval of leave, disciplinary
actions, performance management and employee development.
Knowledge,
Skills and Abilities required at this level include
those identified in level III plus knowledge of supervisory practices and
principles and ability to supervise the work of others.
Education and
Experience requirements at this level consist of
those identified in Level III.
SPECIAL
REQUIREMENTS:
SPECIAL REQUIREMENTS:
Some
positions may require training or experience in a specific type of computer
operating system or network.
The
Department of Human Services may require frequent job-related travel for
employees in this position.