Quality Oklahoma
About Quality Oklahoma: The Quality Oklahoma initiative began in April 1992, with a cooperative partnership between a Malcolm Baldrige National Quality Award winner, the Xerox Corporation, and the state of Oklahoma. Quality Oklahoma initially focused on training state employees in Total Quality Management processes, tools, and teamwork utilizing the six-step problem solving and nine-step quality improvement process models. The initiative encompasses six components: communication, training, recognition, systems integration, measurement, and leadership.
The Quality Oklahoma vision is to instill excellence in all day-to-day state and government operations and activities. Its mission is helping state agencies serve their customers. Joyce Smith serves as Quality Oklahoma Coordinator.
Team Day: Each year OPM hosts Quality Oklahoma Team Day at the state capitol to recognize successful projects completed by agency work teams. These projects demonstrate employee initiative, collaboration, and accomplishment. Since the first Team Day in 1993, 638 agency work teams have exhibited projects resulting in over $410 million in total savings to the state of Oklahoma. This year Quality Oklahoma Team Day is scheduled for Thursday, May 8, 2008, at the state capitol. The deadline for submission of the Quality Oklahoma Team Day application is Friday, March 28, 2008.
Facilitator Certification Program: Prior to enrollment in this Program, applicants must have successfully completed Quality Oklahoma Processes or, within the last five years, Quality Oklahoma Problem Solving Process and Quality Oklahoma Quality Improvement Process; Quality Tools; and Facilitation Skills. Facilitation Certification is an additional requirement from the coursework. It is comprised of practical experience, evaluation, and examination, which must be completed within one year of application.
The Oklahoma Quality Award Foundation, Inc. was created as a result of the Quality Oklahoma Initiative. The foundation recognizes private-sector organizations in the state of Oklahoma, which have been evaluated by criteria similar to the Malcolm Baldridge National Quality Award.
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Oklahoma Office of Personnel Management
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