POLICY ANALYSIS - 0.6 CEU
WORKSHOP OVERVIEW:
Understanding the source, design, and intent of policy statements in public agencies is a critical skill for middle and upper public sector managers. This course defines public policy, demonstrates how it is written, provides the participants with an opportunity to critique example policies, and involves the participants in the process of preparing policy.
WHO SHOULD ATTEND:
Managers, supervisors and professional staff.
OBJECTIVES:
Participants will:
- Define "policy" as well as their role in its development.
- Critique a sample policy document.
- Discuss how to implement a change in policy at work.
- Examine the process of preparing a policy statement
- Help write an example policy statement.
OUTLINE:
A. Policy Defined from Three Perspectives: Citizens, Elected Officials, and Managers
B. Examination of a Sample Policy Document
C. Where Policy Comes From
D. How to Write Policy Statements
E. Implementing a Change in Policy at Work
LEF COMPETENCIES:
External Awareness, Planning and Evaluating, Financial Management
HRD036 CPM REQUIRED
POWERFUL COMMUNICATION THROUGH POWERFUL WORDS (SAY IT RIGHT THE FIRST TIME) - 1.2 CEU
This seminar covers the nuts and bolts of communication. Learn how to communicate calmly, effectively and professionally, even when under pressure. You will learn:
1. How to communicate under pressure
2. How to be poised, calm and effective, no matter what
3. The secret to getting the information you want
4. Diplomacy in action: How to manage conflicts and prevent communication problems
5. How to be positively persuasive: Getting people to buy into your ideas
6. Using the right words for the right person: Understanding personality styles (DISC)
LEF COMPETENCIES:
Basic competencies: Oral and written communication, problem solving, interpersonal skills, leadership
Supervisory competencies: Conflict management, influencing-negotiating, HR management
Managerial competencies: Creative thinking
Executive competencies: Vision - how to communicate and build it with others
HRD092
POWERFUL EMOTIONS: DEALING WITH PERSONALITY STYLES AND EMOTIONS IN THE WORKPLACE - 1.2 CEU
Why did he say that? Why did she act that way? For most of us, emotions in the workplace are confusing, and at times ambush us and draw us into unwanted conflicts. In this workshop you will:
1. Understand different personality styles
2. Understand emotions - what they are, and why we have them
3. Be able to work with emotions and emotional people
4. Be equipped to deal with conflict, anger, and grief in the workplace
LEF COMPETENCIES:
Basic competencies: Interpersonal skills
Supervisory competencies: Managing diverse workforce, conflict management, influencing-negotiating, human resource management
Managerial competencies: Client orientation
Executive competencies: Vision
HRD093
POWERFUL TEAMS: EFFECTIVE TEAM LEADERSHIP - 1.2 CEU
In order for your team to be effective, you need the skills to lead them, effectively. Discover the secrets that all great team leaders know. Understand the obstacles that keep your team from success. In this workshop you will learn:
1. The characteristics of successful team leaders
2. How to build a team that gets results
3. Creating a motivating team climate
4. The changing role of the team leader
5. Tuning in to critical communication cues
6. Dealing with performance problems
7. Shared problem solving and decision making
8. Dealing with team conflict
9. Conducting effective team meetings
10. Managing virtual teams
LEF COMPETENCIES:
Basic competencies: Problem solving, flexibility, decisiveness, leadership
Supervisory competencies: Managing diverse workforce, conflict management, influencing-negotiating
Human resource management, team building
Managerial competencies: Creative thinking, planning and evaluating
Executive competencies: Vision
HRD094
PRINCIPLES OF FINANCIAL & RETIREMENT PLANNING - 0.6 CEU's
WORKSHOP OVERVIEW:
This course covers the basic financial planning tools you will need to take control of your finances. These tools include: understanding net worth, financial goals, debt-reduction, setting up a spending plan and saving for retirement.
The course will also discuss information about OPERS and SoonerSave. The information provided is great for anyone who needs to improve their finances regardless of how many years there are before retirement.
WHO SHOULD ATTEND:
Everyone!
OBJECTIVES:
The course will cover:
Evaluating your current financial situation.
Understanding how your everyday choices can shape your net worth.
Defining and prioritizing your financial and lifestyle goals.
Exploring methods for reducing debt and controlling spending.
Applying wealth-building principles to help you reach your goals.
Increasing your financial control through use of a spending plan.
Overview of OPERS and SoonerSave basics
OUTLINE:
A. Financial Fundamentals:
o Assess where you are today?
o Where do you want to go?
o What will help you get there?
o How do you implement your plan?
B. Retirement Fundamentals:
o OPERS – Plan basics for now and at retirement.
o SoonerSave – How to get started and what resources are available to you.
HRD088
PRODUCTIVE MEETINGS - 0.6 CEU
WORKSHOP OVERVIEW:
Poorly run meetings are among the greatest productivity killers known to mankind. Ensure your meetings are necessary and conducted efficiently. This interactive, one-day course is designed to help participants plan, lead, and participate in business meetings that are productive and effective. Determining if meetings are necessary, agenda preparation, and parliamentary procedure are included in this course.
WHO SHOULD ATTEND:
This course is primarily designed for managers, supervisors, and individuals in professional positions who plan and lead business meetings.
OBJECTIVES:
Participants will:
1. Practice techniques that keep meetings moving in the right direction.
2. Participate in group discussions regarding meeting planning.
3. Review proper parliamentary procedures.
4. Receive resource materials and references for planning and conducting effective meetings.
OUTLINE:
I. Planning, Conducting and Participating in Meetings
II. Group Interaction
III. Pre- and Post-Tests
LEF COMPETENCIES
Planning and Evaluating, Leadership, Oral and Written Communication, Interpersonal Skills
HRD062
PROGRAM EVALUATION - 0.6 CEU
WORKSHOP OVERVIEW:
This course provides practice in using several cost-benefit analysis methods such as life-cycle, break-even, unit-costing, transfer, productivity, resource requirements. resource estimation. compensation. and return on resource input.
WHO SHOULD ATTEND:
Managers, supervisors and professional staff who evaluate programs and projects.
OBJECTIVES:
Participants will:
- Define the phrase "program evaluation."
- Describe at least three methods of evaluating programs.
- Apply at least one cost-benefit analysis method to a work program or project.
- Recommend which method of program evaluation to use in a given case.
- Prepare a plan for improving program evaluation at work.
OUTLINE:
A. The Components of Program Evaluation
B. Types Of Program Evaluation:
- Life-Cycle, Break-Even, and Unit-Costing
- Transfer and Productivity
- Resource Requirements and Resource Estimation
- Return on Resource Input
C. Case Analyses: Which Method to Use for Various Situations
D. Steps to More Effective Program Evaluation at Work
LEF COMPETENCIES:
Planning and Evaluation, Financial Management, Technology Management
HRD037 CPM REQUIRED
PROGRESSIVEDISCIPLINE - 0.6 CEU
WORKSHOP OVERVIEW:
This workshop teaches supervisors and managers how to resolve employee disciplinary problems in a manner that conforms to merit rules and state law and is beneficial to the employee, the supervisor, and the agency.
WHO SHOULD ATTEND:
Managers, supervisors and others responsible for employee corrective discipline,
OBJECTIVES:
Participants will:
- Identify the steps of informal and formal discipline.
- Define their responsibilities in the discipline process.
- Examine merit rules and state law in regard to disciplinary action.
- Discuss case studies of employee disciplinary problems.
- Apply necessary documentation for a disciplinary action to an exercise in the use of discipline in a practice situation.
OUTLINE:
A. Informal/Formal Discipline Definition/Discussion
B. Review Merit Rules and State Law Regarding State Employee Discipline
C. Documentation Definition and Preparation
D. Case Studies
LEF COMPETENCIES:
Cultural Awareness, Conflict Management, Human Resource Management.
HRD038 CPM REQUIRED
PUBLIC SPEAKING AND EFFECTIVE PRESENTATIONS - 1.2 CEU
WORKSHOP OVERVIEW:
This two-day course focuses on effective presentations that teach state employees to express themselves clearly with confidence and power in a variety of speaking situations. The workshop objectives will be met through classroom instruction and student presentations.
WHO SHOULD ATTEND:
This workshop is reserved for Certified Public Manager® candidates only.
OBJECTIVES:
Participants will:
1. Develop techniques to overcome the anxiety and fear of speaking to groups.
2. Effectively use humor, quotations, and anecdotes that inform, educate and entertain.
3. Identify appropriate gestures and non-verbal communication which enhance presentations.
4. Design and deliver a talk utilizing appropriate speaking techniques.
LEF COMPETENCIES:
Oral Communication, Interpersonal Skills, External Awareness, Self-Direction
HRD080 CPM REQUIRED
