LATERAL THINKING FOR SUPERVISORS - 0.6 CEU
WORKSHOP OVERVIEW:
This course helps supervisors and managers develop skills in lateral thinking to complement their other problem-solving skills. Participants will practice lateral-thinking skills in a variety of situations.
WHO SHOULD ATTEND:
Managers, supervisors, professional staff, and anyone extensively involved in problem solving at work.
OBJECTIVES:
Participants will:
- Define lateral thinking.
- Practice using lateral-thinking tools to solve job-related problems.
- Compare lateral-thinking tools to other problem-solving tools and processes.
- Apply lateral thinking to scenarios related to their jobs.
OUTLINE:
A. Lateral thinking: What it is and how it works
B. The techniques and tools of lateral thinking
C. Generating alternative possibilities using lateral-thinking tools
D. Applying lateral thinking to the job
LEF COMPETENCIES:
Vision, Creativity and Innovation, Continuous Learning, Flexibility
HRD024
LEADERSHIP: KEYS TO EFFECTIVENESS - 0.6 CEUs
WORKSHOP OVERVIEW:
Are all managers leaders? Are all leaders managers? Leadership: Keys to Effectiveness explores these questions. The fundamentals of leadership have remained fairly consistent over the years. However, the context of leadership today has changed. Organizations, especially State agencies, require leaders whose practices transcend the changes in management and provide the rudder for doing things right and doing the right thing. The course focuses on five practices of leadership [Kouzes and Posner]: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart. Participants will have the opportunity to assess their leadership competencies and a Personal Best Leadership Project that they will work on throughout the day.
WHO SHOULD ATTEND:
Managers and supervisors who want to be effective leaders. Other individuals who lead projects and groups and who desire to be more effective leaders.
OBJECTIVES:
Participants will
Distinguish between leading and managing.
Define leadership.
Look for keys for effective leadership.
Discuss leadership competencies and assess theirs.
Identify insights and actions for improving their leadership capacity.
OUTLINE:
I. What leadership is
II. Management versus Leadership
III. Defining Leadership: Influence
IV. Power
V. Empowerment –or Not
VI. Practices of Effective Leadership
LEF COMPETENCIES:
Leadership
Communication
Interpersonal Skills
Self-Direction
Decisiveness
HRD077
THE LEGISLATIVE PROCESS - 0.6 CEU
WORKSHOP OVERVIEW:
State agency managers must have a clear understanding of how laws are made in Oklahoma. This course presents the basic process by which state laws are prepared, including material related to the portions of the state constitution pertaining to the making of public law in Oklahoma.
WHO SHOULD ATTEND:
Managers, supervisors and senior level personnel.
OBJECTIVES:
Participants will:
- Sketch the legislative process for the state of Oklahoma.
- Give three advantages and three disadvantages of that process.
- Describe three critical factors affecting state agency managers in the legislative process as they work within that process.
OUTLINE:
A. Brief Review of Checks and Balances Process
B. What the Oklahoma Constitution Requires
C. The Committee and Sub-Committee Process
D. Strengths and Weaknesses of the Process
E. The Role of the Public Manager in the Legislative Process
LEF COMPETENCIES:
Political Savvy, Influencing/Negotiating, Conflict Management
HRD025 CPM REQUIRED
LISTENING SKILLS FOR MANAGERS - 0.6 CEU
WORKSHOP OVERVIEW:
We have two ears and one mouth; that may be a clue as to how we should spend our time in face-to-face communications. This workshop will help participants improve their listening skills by teaching specific listening tools. Participants will practice "Active Listening" skills as well as skills to overcome resistance to spoken words they do not want to hear. They will also discover how factors other than the spoken words can detract from essential listening.
WHO SHOULD ATTEND:
Managers, supervisors and senior level personnel.
OBJECTIVES:
Participants will:
- Identify when and why listening is easy or difficult at work.
- Practice at least three listening skills.
- Develop a plan for using these listening skills to deal with an interpersonal problem.
OUTLINE:
A. Definitions: Communications, Listening, Hearing, and Talking.
B. Active Listening Skills
C. Applying the Skills at Work
LEF COMPETENCIES:
Oral Communications, Interpersonal Skills, Service Orientation
HRD026
