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EFFECTIVE COMMUNICATION IN MANAGEMENT - 0.6 CEU
WORKSHOP OVERVIEW:
The primary focus of this workshop will be to identify the appropriate communication skills to use in specific situations. Participants will be given the opportunity to analyze their own communication problems and practice the skills necessary to deal with them.
WHO SHOULD ATTEND:
Managers, supervisors and senior level professional/technical personnel who want to improve their communication skills both within the office as well as with the public.
OBJECTIVES:
Participants will:
- Define effective communication.
- Assess their own preferred communication style.
- Assess the effectiveness of the four communication styles.
- Discuss how to overcome barriers to effective communication.
- Discuss how cultural differences affect communication.
- Practice listening empathetically and nondefensively.
LEF COMPETENCIES:
Oral Communications, Cultural Awareness, Customer Service
HRD015 CPM REQUIRED
EFFECTIVE STRESS MANAGEMENT - 0.6 CEU
WORKSHOP OVERVIEW:
Managers can continue to be productive and efficient over the long run only if they also manage their stress. This workshop provides the opportunity for participants to recognize when they are under excessive stress; identify the primary sources of their stress, and develop some positive, effective stress management techniques.
WHO SHOULD ATTEND:
Managers, supervisors and key staff who want to increase their productivity and efficiency by developing effective stress management habits. OBJECTIVES:
Participants will:
- Define and discuss the stress response.
- Identify their own physical, intellectual, and emotional symptoms of stress.
- Identify their own personal and job-related sources of stress.
- List and evaluate various stress management techniques.
- Participate in a relaxation exercise.
OUTLINE:
A. Stress As a Twentieth Century Disease
B. Factors Affecting Stress
C. Levels of Stress Reactions
D. Factors That Influence the Capacity to Deal with Stress
E. Areas of Concentration in Managing Stress
LEF COMPETENCIES:
Vision, Continual Learning, Resilience
HRD016
EFFECTIVE TIME MANAGEMENT TECHNIQUES - 0.6 CEU
WORKSHOP OVERVIEW:
For managers, productivity involves doing things right and doing the right things. One important element in achieving productivity is the efficient use of time. During this workshop, participants will investigate the value and methods of effective time management. Emphasis will be on individual strategies for controlling interruptions, daily planning techniques, and managing and streamlining paperwork.
WHO SHOULD ATTEND:
Managers, supervisors and senior level professional/technical personnel.
OBJECTIVES:
Participants will:
- Identify primary time wasters and ways to control each.
- Develop strategies to more effectively plan on a daily basis.
- Identify methods for managing interruptions.
- Discuss techniques for improving the handling of paperwork.
- Develop a plan for achieving personal and work goals.
HRD017
EMOTIONAL INTELLIGENCE - 0.6 CEU
WORKSHOP OVERVIEW:
Emotional intelligence (EI) is a person’s ability to recognize and understand emotions. It is a person’s skill at using this awareness to manage himself or herself and relationships with others. The skills most often included by EI advocates in developing emotional intelligence are self-awareness, self-management, social awareness, and relationship management. Research and anecdotal evidence gathered by EI proponents support two important points: the “whole” person is comprised of IQ, EQ and personality, and of these qualities, emotional intelligence is the only one a person can change to actively contribute to effectiveness and efficiency.
WHO SHOULD ATTEND:
Managers, supervisors and senior level professional/technical personnel. Objectives: Participants will:
1. Define and describe Emotional Intelligence (EI) and the relevant skills and competencies. 2. Evaluate their EI and identify strength and improvement areas. 3. Identify the role of EI in the workplace. 4. Describe how they think others might see their actions. 5. Identify tips that will enhance their EI. 6. Apply EI principles in several exercises and scenarios.
OUTLINE:
Identifying and Defining Emotional Intelligence.
Self-Awareness/Self-Management and Social Awareness/Relationship Management.
Victim Mentality.
Emotional Intelligence in the Workplace.
Tips for Enhancing Emotional Intelligence
Personal Styles and Influencing Others.
LEF COMPETENCIES:
Interpersonal Skills; Self-Direction; Leadership; Flexibility; Decisiveness; Oral Communication; Problem Solving; Leadership; All the First-Level Competencies; Management Controls/Integrity; External Awareness
HRD018
EMPLOYEE GRIEVANCES AND APPEALS - 0.6 CEU
WORKSHOP OVERVIEW:
The Oklahoma Personnel Act empowers the Merit Protection Commission to provide oversight and accountability through individual employment situations for the quality management of the state's human resources. The Commission's grievance and appeals programs provide due process for employees who protest agency decisions or actions that affect their employment. This course explains these processes and examines strategies for using them and managing within them.
WHO SHOULD ATTEND:
Employees, managers, supervisors, personnel and AA/EEO officers, and agency hearing examiners.
OBJECTIVES:
Participants will:
1. Understand the Commission's role in state government.
2. Learn the purpose of grievances and appeals.
3. Describe the procedures, roles, and responsibilities within the processes.
4. Review the rules and laws governing the processes.
5. Gain a better understanding of how the provisions benefit employees, managers, and state government.
6. Acquire tools for working and managing in light of these provisions.
OUTLINE:
A. Politics and employment
B. Conflict
C. Commission background
D. Grievance process, roles and responsibilities
E. Grievance discussion exercise
F. Appeals process
G. Appeals case studies
H. Management discussion
HRD050
ETHICS IN PUBLIC MANAGEMENT - 1.2 CEU
WORKSHOP OVERVIEW:
This course helps state agency managers understand the importance of ethical factors in making complex decisions related to implementing agency policies. Participants will be given situations to examine and judge as to the ethical behavior in those situations.
WHO SHOULD ATTEND:
Managers, supervisors, and senior level professional/technical personnel.
OBJECTIVES:
Participants will:
- Define ethics, morality and legality by comparing and contrasting the three terms.
- Given a list of situations, indicate which of several possible responses would be ethical.
- Give a case history, report on behavior as to what was, and was not, ethical.
- List factors that must be analyzed when examining a situation for ethical consideration.
- Prepare a written or oral report on the ethical factors in a given case situation.
OUTLINE:
A. Definition of Related Terms and Concepts
B. Self-Analysis Exercise: Is It Ethical?
C. Min-Cases and Practice Situations
D. The Public Manager's Code of Ethics
E. Reporting Unethical Behavior: Benefits and Costs
LEF COMPETENCIES:
Integrity/Honesty, Accountability, Political Savvy
HRD019 CPM REQUIRED
EVERYDAY CREATIVITY - 0.6 CEU
WORKSHOP OVERVIEW:
As resources shrink and demands for services increase, the final resource available in government is the creativity of the workforce. This course applies the creative techniques of Dewitt Jones, National Geographic photographer, to work processes and procedures in order to improve productivity and results.
WHO SHOULD ATTEND:
Managers, supervisors and key staff.
OBJECTIVES:
- Participants will: List at least five of the Dewitt Jones creative tools.
- Apply each tool to their work situation.
- Develop at least two opportunities for using one or more of the tools at work.
OUTLINE:
A. The "Everyday Creativity" video featuring Dewitt Jones
B. Practicing the Dewitt Jones tools
C. Applying the tools at work
LEF COMPETENCIES:
Flexibility, Creativity and Innovation, Resilience
HRD020
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