ACCIDENT/INCIDENT INVESTIGATION - 0.6 CEU
WORKSHOP OVERVIEW:
State employers have an obligation to identify hazards in the workplace and develop controls designed to eliminate or protect employees and the public from those hazards. Investigating scenarios of near-miss accidents and accidents with injury and/or property damage are important techniques used to fulfill this obligation.
The goal of this course is to provide supervisors with a basic knowledge of accident/incident investigation and its relationship to loss prevention in the overall Risk Management process.
OBJECTIVES:
1. Explain the purpose of accident/incident investigation
2. Recognize and use concepts relating to accident/incident investigation
3. Conduct an accident/incident investigation
4. Analyze data and determine root causes
5. Recommend corrective action and implement recommendations.
HRD098
ADMINISTRATIVE LAW - 0.6 CEU
WORKSHOP OVERVIEW:
Understanding the nature and impact of administrative law is essential for effective management. The relationship of ethics at work, the legislative process, and agency rules and regulations are all interwoven with administrative law. This course provides managers with the information they need to understand the role that administrative law plays in the daily performance of their agency.
WHO SHOULD ATTEND:
Managers, supervisors and professional staff involved with the application or interpretation of administrative law.
OBJECTIVES:
Participants will:
- Compare and contrast the various types of law.
- List at least three areas of administrative law that apply to their work situation.
- Examine the application of administrative law to their work situation.
- Describe the role of a manager in the proper application of administrative law.
OUTLINE:
- A. Administrative Law: What It Is and Where It Comes From
- B. Examples of Administrative Law in State Government
- C. Case Study: Points of Administrative Law
- D. Applying Administrative Law to Your Job
- E. Questions and Answers
LEF COMPETENCIES:
Political Savvy, Financial Management, Technology Management
HRD001 CPM REQUIRED
WORKSHOP OVERVIEW:
Problems are the reason managers work. No problems, no need for managers. This course expands on techniques taught in other creative problem courses plus provides practice in additional techniques. Examples of creative problem solving are provided via brief video stories.
WHO SHOULD ATTEND:
State agency managers, supervisors and key staff who must be continually finding ways to build a government that works better and costs less.
OBJECTIVES:
Participants will be able to:
- Identify at least three new creative problem-solving tools.
- List at least three actions the participant can take to ensure problems are viewed
from a variety of viewpoints.
- Develop an action plan for using creative problem solving.
OUTLINE:
Building on where you’ve been—what techniques do you use?
A. Video—How to Tap Employee Idea-Power. Applying the processes to get results.
B. Video—There’s Something About Judy. Putting together unrelated items.
C. Video—Thinking Inside the Box. Reversing the Situation.
D. Video—Plastic Gold. Combining existing ideas to get a new idea.
E. Video—Over and Outta Here. Being patient and persistent.
F. Video—Play It Again, Vin. Using something ordinary in a brand new way.
LEF COMPETENCIES:
Creativity and innovation, continual learning, problem solving.
HRD002
WORKSHOP OVERVIEW:
Leading others is one of the major skills required of supervisors and managers. This course was developed in part by several highly skilled state agency supervisors who recommended cases and situations that demonstrate proper leadership when supervising state employees. Participants will learn how to apply leadership skills to a variety of situations that might occur while working for the state of Oklahoma.
WHO SHOULD ATTEND:
Managers, supervisors and professional staff who find themselves in leadership positions on a regular basis.
OBJECTIVES:
Participants will:
- Define leadership.
- List skills and abilities required of state agency supervisors.
- Discuss how to achieve effective leadership at work.
- Examine a variety of cases where leadership was either effective or ineffective.
- Prepare a plan for improving their personal leadership at work.
OUTLINE:
A. Leadership Defined From Three Points of View: The Individual Leader, the Workers, and the Situation
B. Components of Effective Leadership
C. Case Analyses: When Leadership Worked and When It Didn't
D. Steps to More Effective Leadership in State Jobs
LEF COMPETENCIES:
Cultural Awareness, Influencing/Negotiating, Interpersonal Skills
HRD003 CPM REQUIRED
WORKSHOP OVERVIEW:
State employees continuously serve the public well and often develop processes which provide cost-savings to the state of Oklahoma. Although salary increases are determined by the State Legislature, there are other ways to recognize outstanding job performance and employee accomplishments. This workshop will provide information and ideas to help everyone in the workplace appropriately identify forms of employee recognition, which can be done legally and with little expense to the agency.
WHO SHOULD ATTEND:
This course is designed primarily for managers and supervisors to motivate and inspire employees by recognizing their accomplishments and job performance. However, the workshop will also cover peer recognition for non-supervisors.
OBJECTIVES:
- Discuss the idea and appropriateness of award and recognition programs to state agencies.
- Describe how and why you should recognize employees.
- List guidelines for effective recognition.
- Provide examples of award and recognition programs.
OUTLINE:
A. Background Information on Award and Recognition Programs
B. Case Studies
C. Award and Recognition Program Design and Presentation
LEF COMPETENCIES:
Creativity and Innovation, Service Motivation, Team Building
HRD004 CPM REQUIRED
WORKSHOP OVERVIEW:
You just got promoted. You’re a manager now. Oh boy, now what do I do? This workshop will cover what you need to know to hit the ground running, from making the transition, to handling problem employees and most everything in between.
You’ll discover:
- What to avoid as you make that transition
- Leadership essentials
- Everyday management skills
- How to motivate and encourage
- Managing your own time, priorities and projects
- Leadership communication: one-on-one, groups, and meetings
- Understanding and managing performance problems
- Spotting performance issues before they become a problem
- Communicating with and dealing with problem employee
HRD099
BUSINESS ETIQUETTE: Positively Professional- 0.6 CEU
WORKSHOP OVERVIEW:
This one-day course will cover appropriate ways to conduct yourself in a professional business environment. It will cover topics from the “ever-important” handshake to effectively setting up office space. This interactive course can help participants improve social and interpersonal skills.
WHO SHOULD ATTEND:
This course is primarily designed for managers, supervisors, and individuals in professional positions who would like to improve their self-confidence and knowledge of business etiquette.
OBJECTIVES:
Participants will:
- Identify appropriate business etiquette.
- Practice selected business etiquette techniques.
- List at least two updatable resources or references on business etiquette.
OUTLINE:
- Business Etiquette
- Class Interaction
- Pre and Post Tests
LEF COMPETENCIES
Oral communication, Interpersonal Skills, Self-Direction, Leadership
HRD005
