Law Enforcement Communications Specialist, G15
Positions in this job family are assigned responsibilities involving the operation of communication equipment in a law enforcement communication center and in providing information to law enforcement officials, other agencies and the general public.
The essential functions in this job family will vary by level, but may include the following:
The Law Enforcement Communications Specialist job family has two levels which are distinguished based on the type and complexity of work, expertise required to perform assigned duties and the responsibility for the supervision of others.
Level I Code: G15A Salary Band: G
This is the career level of this job family where incumbents are assigned responsibilities at the full performance level, performing highly responsible work in the operation of communication equipment in a law enforcement communication center. Incumbents at this level may be assigned highly independent work as the only operator on an assigned shift.
Knowledge, Skills and Abilities required at this level include knowledge of Federal Communications Commission rules and regulations concerning radio communications; of OLETS, NLETS, and NCIC operating manuals; of state and federal laws concerning use of criminal records; of agency communications policies and procedures; of office practices and procedures; and of spelling, punctuation and grammar. Ability to express ideas clearly and concisely, both orally and in writing; to operate radio and telecommunications equipment; to maintain effective working relationships with others; to maintain operating efficiency under emergency and stressful conditions; to follow complex written instructions; and to type accurately from plain copy at the rate of twenty-five words per minute.
Education and Experience required at this level consists of six months of experience as a communications dispatcher; an equivalent combination of education and experience, substituting fifteen semester hours of college for the required experience.
This is the leadership level of this job family where incumbents are assigned responsibility for directly supervising the operations of an assigned shift and will directly supervise dispatchers who support the operation of a law enforcement communication center. This includes reviewing the work of assigned staff, providing assistance as needed, evaluating performance, employee development, disciplinary actions and other related tasks.
Knowledge, Skills and Abilities required at this level include those identified in Level I plus knowledge of state and federal traffic and criminal laws and regulations and restrictions on use of criminal records; of supervisory principles and practices; and of training methods and practices; and ability to express ideas clearly and concisely, both orally and in writing; to exercise sound judgment in complex situations and adopt appropriate courses of action; and to instruct and supervise the work of others.
Education and Experience requirements at this level consist of those identified in Level I plus one additional year of experience as a communications dispatcher in a law enforcement communications center.