INFORMATION SYSTEMS NETWORK TECHNICIAN, B23
Positions in this job family are assigned responsibilities for performing highly technical responsible work in providing computer services and office automation support related to implementing and maintaining personal computer systems, local area networks, client workstations, network components, and other automation equipment and devices. In this role, incumbents are assigned technical responsibilities involving the implementation and maintenance of various types of computer systems and related equipment and software. Duties include providing assistance and training to users, identifying and resolving problems related to applications and software, coordinating and supporting automation systems for specific program areas, performing regular maintenance on computer equipment, printers and other devices, and serving as a liaison between users and the Information Technology Division as required.
Level I Code: B23A Salary Band: H
This Job Family consists of only one level and incumbent employees are responsible for performing all typical functions associated with the position to which assigned.
Knowledge, Skills and Abilities required include knowledge of computer systems, local area networks, office automation software, and related equipment and devices; of computer maintenance requirements and procedures; of data processing concepts and procedures; of data base structures and applications systems; and of modern office administration. Ability is required to analyze and evaluate computer systems; to install and maintain computer networks; to establish and maintain effective working relationships; to exercise good judgment in evaluating situations; to express ideas and facts clearly and effectively; and to follow oral and written instructions.
Education and Experience requirements consist of one year of experience working with Microsoft Office or a similar
product; or an equivalent combination of education and experience.
Applicants must be willing and able to perform all job-related travel normally associated with this position.
Some agencies may require that applicants successfully complete a training program required of employees assigned
to this job family.