Mission, Values, and Behaviors
Mission
Design, Implement, and Enforce a State Dispute Resolution System
Values and Behaviors
Great Customer Service
- Quick response
- Reliable
- Effective
- Provide a full range of services
- Alternative Dispute Resolution (ADR)
Innovative Use of Technology
- On-line services
- Interactive Web site
The Use of Business Processes
- Continuous review of resources
Planning and Follow-up
- Through client interaction and evaluation
Our Staff
- We recognize exceptional services
Communication
- Two-way with state officials, clients, and agencies