Consumer Assistance

Having a problem with your agent or insurance company? OID Consumer Assistance helps answer your questions.

Consumer Assistance/Claims Division processes and investigates all complaints lodged by the public against insurance companies. This division also answers routine requests for information concerning insurance companies and policies.

Consumer Alerts – Occasional alerts are issued for the safety of Oklahomans.

Consumer Assistance FAQs –Need more information, visit our FAQs site.

Consumer Assistance/Claims – Learn more about our claims process.

Consumer Testimonials – View how the Oklahoma Insurance Department has helped consumers.

EAGLE Mediation – Can't resolve a problem with your insurer? Litigating isn't your only option. The OID EAGLE Mediation program may be able to help.

External Review Process – This site provides general information on the external review process in Oklahoma.

File a Complaint – To assist Consumer Assistance in tackling your problem, please feel free to file a complaint with the OID.

Helpful Information – From helpful guides, tips for finding an insurance agent, glossary of insurance terms, this section gives lots of helpful information.

Insurance Basics – Looking for insurance rates? Unfamiliar with insurance jargon? Find what you need to know here.

Information For Seniors – Senior and caregivers can get unbiased information about Medicare plans as well as information about how to protect yourself and your loved ones against Medicare fraud.

Prepare Yourself – We have created this section of the website to provide you with information about insurance and preparedness tips following natural disasters.

Report Fraud – Report insurance fraud and find out about the activities of the OID Anti-Fraud Unit.

Verify an Insurance Agent/Licensee - Insure your agent is licensed with the state of Oklahoma with this handy online tool.

Verify Vehicle Insurance - Online real-time vehicle insurance verification by the Department of Public Safety.

Workers' Compensation - Workers' compensation is an insurance system that pays benefits to workers injured on the job to cover medical care, part of lost wages and permanent disability.

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Insurance Company Ratings

Enter the name of your insurance company to review the ranking as provided by A.M. Best Company, a third-party evaluator of insurers.

These ratings are not a warranty of an insurer's current or future ability to meet its contractual obligations, nor are they a recommendation to buy, sell or hold any security.

View other helpful company information here

Consumer Assistance

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