File a Complaint

The Consumer Assistance/Claims Division can be reached toll free at:

1-800-522-0071 (in state only) or (405) 521-2991.

When a dispute cannot be resolved, you may contact the Oklahoma Insurance Department for further assistance in one of the following ways:

• Fill out the online form here
• Print out and send us your request for assistance by mail with supportive documentation
• Print out and send us your request for assistance by fax with supportive documentation

Mailing address (include supportive documentation)
OKLAHOMA INSURANCE DEPARTMENT
2401 NW 23 STREET, SUITE 28
P.O. BOX 53408
OKLAHOMA CITY, OK 73152-3408

Fax number (include supportive documentation)
(405) 521-6652

PLEASE COMPLETE THE REQUEST FOR ASSISTANCE FORM IN ITS ENTIRETY

After you have read your policy and your claim has not been handled appropriately, you need to submit a claim to the Department.

You must do the following:

• • Fill out the form completely,
  • Sign the form,
  • Give us as much information as possible, and
  • Provide copies of all policies, riders, letters, phone logs, etc.

Please note that Oklahoma law keeps all claim files closed to public inspection.

AFTER YOU FILE A COMPLAINT

Once received, your file will be assigned to the appropriate Consumer Assistance/Claims Analyst, who will send you an acknowledgement letter.

We will then contact the company for a detailed explanation of its position. By law, the company has twenty (20) days from receipt of our letter to respond.

There may be some unforeseen delays if the company needs time to gather additional information in order to fully address your concerns. If this occurs, your Consumer Assistance/Claims Analyst will keep you informed of the status of your file by mail.

Once a final response is received and reviewed, your Consumer Assistance/Claims Analyst will forward a letter of explanation.