Behavioral Health Case Management Certificate FAQ's

 1. I cannot find my certificate, how do I get another one?

•Applicants may send a request by email to Ramona Webster requesting a replacement Certificate.  Ramona will email an electronic copy of your certificate that you can print out.
• If you need an original certificate on brown/green paper, you must indicate so in writing to Case Management along with the replacement fee ($10.00) to Case Management via U.S. Mail. 
• There is a required replacement fee of $10.00 for an "original" certificate that is lost, damaged or in need of revision.  This fee can be paid by check or money order.
• If a simple black and white certificate will suffice, Ramona Webster can email you one that you can print out.  There is no charge for these certificates.
 

 2. The certificate that I was provided at the training does not have an expiration date. When does the certification expire?

• This certificate is valid for one year from the date of issuance.  
• Applicants will need to obtain CEU's  as outlined in the Chapter 50 Standards beginning the following January after issuance. 
• Applicants will not be given credit for CEU's the same year that the application was obtained.

  3. The certificate that I was provided at the training is not the official certificate.  Can you send me another one?

• The certificate provided at the end of training is the official certificate.

 4. I passed my Case Management III Exam, when will I receive my certificate?

• Applicants should fax their Coaching Report indicating completion of the exam with a successful exam score to (405) 522-8661- Attention Case Management Certification. 
• Case Management will email your certificate to you at the email(s) you have provided in the database.

 5. Can you fax me my certificate?

• Not at this time. We will email you an electronic copy of your certificate to the email addresses you provided in your online file. 
• There is a replacement fee of $10.00 that is required that can be paid by check or money order if you require an "original" certificate be mailed to you.

  6. I have a name change since I received my original certificate. Can you send me another certificate with an updated name?

• Case Managers will need to log in using their user id and password to make any updates or changes to their account information including name changes.
• Once your information is updated in the computer, please notify Ramona Webster by email that you need a revised certificate.  She can email you one at no additional charge to your email listed in the database with the name listed in the database.

  7. I passed the Case Management Exam and I need a provisional certificate. Will the department send me one?

• There is no Provisional Status at this time. You cannot bill for case management services until you have completed your training.

  8. I have completed an on-line application and I have not received a certificate for case management. Will I receive one?

• Applicants will need to complete the application process by mailing all required documents, forms and fees  to be processed.
• Applicants will need to successfully pass the case management exam and training class requirements before a certificate is issued.

 9. I left my certificate at the training and would like to receive another one.

• Applicants are provided certificates at the end of training. Certificates are not mailed to applicants if they do not complete the training.
• Applicants will be required to reschedule and complete the training before a certificate will be issued.

Oklahoma Department of Mental Health and Substance Abuse Services
1200 NE 13th Street
PO Box 53277
Oklahoma City, OK  73152-3277
405-522-3908    405-522-3851 TDD    405-522-3650 Fax
Toll-Free, 24 Hours  1-800-522-9054 
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