Behavioral Health Case Management Application FAQ's

1. How do I apply for Case Management?

• Please review the "Steps to Certification".

2. Where do I get the forms that I need to apply for Case Management?

• Please review the "Steps to Certification".

3. Will applications be faxed, emailed or mailed to applicant?

• Please review the "Steps to Certification".
•All applicants must complete the on-line application process and then mail the required forms, documents and fees to Case Management Certification.
• Upon completion of the on-line application, mail the required forms, documents and fees to Case Management Certification, P.O. Box 53277, Oklahoma City, OK 73152-3277.

4. The applicant forgot to print the application forms for Case Management. The applicant has logged out, but needs to re-access these pages to print them. How can this be done?

• You need to log back in to the system and print out your forms on our web site, Case Management Access Control.

5. The application was completed on-line, but  it would not allow me to submit or send the application. What do I do now?

• If you have any technical difficulties with the application or the training process, please contact the help desk. Local: 405-522-0318   Toll Free: 1-877-522-0318

 6. It has been over 6 months since I completed my application and I have not done anything else since then. Do I need to reapply?

• Yes, applicants need to begin the process all over by visiting the website and follow the "Steps to Certification".
• Once you have completed your on-line application, you only have 6 months to complete the application process before your application expires.

7. Applicant does not have all the required application information. Can an applicant submit partial application information?

• No, applicants need to submit all the required information and documents that are indicated on the application, together in it's entirety, in order for us to completely process your application.
• Do not have the required forms mailed directly to Case Management, have them mailed to your place of employment to be mailed along with your application.
• All forms and documents must be originals with original signatures.  All transcripts must be official transcripts. No copies.
• Incomplete applications will not be processed in accordance with our Chapter 50 Standards.
• Incomplete applications run the risk of being returned for corrections.

8.  My application was denied. Can you tell me why?

• Applications are denied if information is incorrect or incomplete.
• The information is returned to the attention of applicant at their place of employment along with a letter detailing the corrections that are needed.
• Return all documents that were returned to you along with the corrections indicated.
• No additional fees are needed unless this is one of the indicated corrections.

9.  What are the educational requirements needed for one to become Case Management Certified?

• Educational requirements are listed in our Chapter 50 Standards under Qualifications for Certification.

10.  If an applicant is under supervision for licensure, will they qualify for Case Management Level III?

• As of July 1, 2011, an applicant under supervision does qualify for Case Management Level III.
• Educational requirements are listed in our Chapter 50 Standards under Qualifications for Certification.
• Applicants should send a copy of their letter from the licensure board showing they are under supervision and they will also need to enter the information on the Education tab under Other Credentials/Li censures in the database.

 11. If an applicant has 60-college credit hours, do they still need to provide 36-months experience to qualify for Case Management Level I?

 • If a person has 60-college credit hours, they do not have to provide the 36-months experience.  They will be required to provide an official transcript indicating hours completed.

 12. Does the applicant's 36-months experience have to be in anything specific?

• Yes, behavioral health or substance abuse direct care. 
• Documentation of this must be provided on company letter head from where the services were provided.

 13. Does the applicant's 36-months experience have to be employment or can it be volunteer?

• It can be employment or volunteer, but it cannot be both.  The employment or volunteer work must be in behavioral health or substance abuse direct care with consumers. 
• Documentation of this must be provided on company letter head from the agency where the services were provided directly from the applicant's supervisor and it must be sent directly from the agency to Case Management.

14. Will Case Management accept a fax of corrections to applicants application form?

• Some items can be faxed to correct an application. We will not accept a faxed copy of the official transcript.

Oklahoma Department of Mental Health and Substance Abuse Services
1200 NE 13th Street
PO Box 53277
Oklahoma City, OK  73152-3277
405-522-3908    405-522-3851 TDD    405-522-3650 Fax
Toll-Free, 24 Hours  1-800-522-9054 
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last updated 062112