Complaints

HUD handles complaints in several categories.

HOUSING DISCRIMINATION:

Federal law prohibits housing discrimination based on your race, color, national origin, religion, sex, family status, or disability. If you have been trying to buy or rent a home or apartment and you believe your rights have been violated, you can file a fair housing complaint. You have one year after an alleged violation to file a complaint with HUD, but it is important to file it as soon as possible.

THERE ARE SEVERAL WAYS TO FILE A COMPLAINT:

You may file a complaint with the Oklahoma Human Rights Commission.  You may use a compliant form available at the Commission, or state your complaint in a letter.  You may also visit or telephone the Commission, at (405) 521-3441 and 1-888-456-2558, or the Tulsa Office at (918) 581-2733 and 1-888-456-2006. There is no charge for the services of the Commission.

You may file a complaint by using the online form at:      http://www.hud.gov/complaints/housediscrim.cfm

You may call toll-free 1-800-669-9777 or contact HUD’s Office of Fair Housing and Equal Opportunity in Oklahoma City at 405-609-8401. 

You may print out a form from the HUD website at:

www.hudclips.org/sub_nonhud/html/pdfforms/903-1.pdf,

Complete the complain form and drop it off at your local HUD office or mail it to:

Office of Fair Housing and Equal Opportunity
Department of Housing and Urban Development
Room 5204
451 Seventh St. SW
Washington, DC 20410-2000

Or you may write a letter describing the discrimination and mail it to the address above.

Landlords and Rental Complaints In Federal Housing:

To report a landlord, call toll-free 1-800-685-8470 / TTY 1-800-432-2209.

MANUFACTURED HOUSING:

HUD regulates the construction of certain factory built homes, called “manufactured” homes. If you have a problem with your manufactured home, the first thing you should do is contact the business who sold you the home or the manufacturer that produced the home, to try to resolve the problem. If that fails, you can file a complaint. Include a description of the problem, along with copies of any correspondence or contacts with the retailer and the manufacturer of attempts to resolve the problem. Also include:

• Your name, address and a telephone number where you can be reached during the day;
• The name of the manufacturer;
• The serial number and model number of your home;
• The label number (the red tag on the back of the home);
• The date purchased; and
• The name of the business who sold you the home.

Send your complaint to your State Administrative Agency or, if your state doesn’t have such an agency, send it to:

Manufactured Housing and Standards Division
Office of Consumer and Regulatory Affairs
Department of Housing and Urban Development
451 7th St. SW, Room 9152
Washington, D.C. 20410-8000

If you have questions, call toll free 1-800-927-2891.

LAND SALES:

The Interstate Land Sales Full Disclosure Act protects consumers from fraud and abuse when buying or leasing land from developers. If you believe your rights have been violated, you can file a complaint by writing to HUD. In your letter, be sure to include:

A description of your problem;

• The name and address of the developer;
• The name of the salesperson;
• The date of your purchase;
• The name of the subdivision;
• The lot number; and
• Copies (don’t send originals!) of sales documents or other related information.

Also, be sure to let HUD know whether or not you got a Property Report when you bought the land.

Send your complaint to:

Office of RESPA and Interstate Land Sales
Department of Housing and Urban Development
451 7th Street SW, Room 9146
Washington, DC 20410

DECEPTIVE CONTRACTORS:

HUD insures loans to help people renovate and repair their homes through a program called Title I.

Some deceptive contractors in the program were performing shoddy work, falsifying documents, and overcharging homeowners. This fraud had victimized thousands of families and cost the taxpayers millions of dollars.

To avoid becoming a victim of fraud, work only with a HUD-approved Title I lender. This allows you to select the contractor and helps to prevent inflated estimates that only increase costs.  This information is available on the HUD website at: www.hud.gov/offices/oig/hotline.

To report any fraud or abuse in the Title I Program, call toll-free 1-800-569-4287/ TTY 1-800-347-3735.

FRAUD, WASTE, AND ABUSE:

If you are aware of fraud, waste and abuse in HUD programs and operations, report it to HUD's Inspector General Hotline!

What kinds of things should you report?  Report mismanagement or violations of law, rules, or regulations by HUD employees or program participants.

Your complaint will be kept confidential if it is received on the phone, through the mail, or in person. HUD cannot guarantee confidentiality if you send your complaint by e-mail.
Laws protect you from reprisals (any action taken against you because you filed this complaint).

If You Are Disabled:

HUD also provides:

A toll-free TTY phone for the hearing impaired: 1-800-927-9275.

Interpreters

Tapes and braille materials

Assistance in reading and completing forms