Customer Service Survey


The Oklahoma Real Estate Commission is interested in receiving comments from customers. We would appreciate your cooperation in completing this survey so that we may continue to strive to provide quality service.

(Disclaimer: In the event that you are unsatisfied with your service at OREC we ask that you please provide us with your name and telephone number so that we may contact you to resolve the issue.)


Email Address (optional):

1.)
You are a/an
Exam Applicant
Licensee
Education Provider/Instructor
Complainant
Other
2.)
If other, please define

3.)
Your business with OREC was
Examination
License Renewal
License Transfer
Continuing Education
Complaint
Request Forms
General Information
Other
4.)
If other, please define

5.)
Your contact was made by
Telephone
In Office
Website
E-Mail
Regular Mail

Communications:

6.)
Quality of Telephone Experience
Excellent
Good
Fair
Poor
Not Applicable
7.)
Quality of In Office Experience
Excellent
Good
Fair
Poor
Not Applicable
8.)
Quality of Usefulness of Website
Excellent
Good
Fair
Poor
Not Applicable
9.)
Quality and Timeliness of E-Mail
Excellent
Good
Fair
Poor
Not Applicable

Customer Service:

10.)
Timeliness of Service
Excellent
Good
Fair
Poor
Not Applicable
11.)
Timeliness of Follow-Up
Excellent
Good
Fair
Poor
Not Applicable
12.)
Quality of Follow-Up
Excellent
Good
Fair
Poor
Not Applicable
13.)
Overall Quality of Service
Excellent
Good
Fair
Poor
Not Applicable
14.)
Knowledge
Excellent
Good
Fair
Poor
Not Applicable
15.)
Availability
Excellent
Good
Fair
Poor
Not Applicable
16.)
Friendliness
Excellent
Good
Fair
Poor
Not Applicable
17.)
Professionalism
Excellent
Good
Fair
Poor
Not Applicable
18.)
Additional Comments or Suggestions:

19.)
Name

20.)
Daytime Phone

21.)
Date