The Minerals Division monitors and investigates complaints for Non-Coal Mining, Coal Combustion Byproducts, and Non-Mining Blasting activities throughout the State of Oklahoma. Although the law states that written complaints be investigated, our Division responds to all received complaints whether written or oral. Complaint files, as well as complaint log data bases, are maintained and updated for all complaints received by the Division. (See how to file a citizen complaint.)

A complaint investigation form is processed for each complaint and sent to the complainant and the appropriate inspector(s).

A copy of the inspector's investigation report, including an outline of any action which was taken, is sent to the complainant with a letter explaining the administrative process. If the complainant disagrees with the action, he/she may appeal the decision as outlined in the administrative process.

Complaints determined to be out of the jurisdiction of the Department of Mines are forwarded to the appropriate regulatory authority.