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DHS Launches Traveler Redress Inquiry Program

Release Date: February 21, 2007

For Immediate Release
Office of the Press Secretary

The Department of Homeland Security (DHS) announced today the launch of the DHS Traveler Redress Inquiry Program (DHS TRIP). Travelers can now seek redress and resolve possible watch list misidentification issues with any of the department’s component agencies at an easy to use and easy to access online location at http://www.dhs.gov/trip.

“We’re making travel more efficient and secure by offering a convenient redress process,” said Homeland Security Secretary Michael Chertoff. “This is a win-win program. Eliminating false-positives makes the travel experience more pleasant for legitimate visitors, and it frees up our front-line personnel to apply even greater scrutiny of those individuals who truly present safety and security risks.”

DHS TRIP provides a way for legitimate travelers to address situations where individuals believe they have been incorrectly delayed, denied boarding, identified for additional screening, or have otherwise experienced difficulties when seeking entry into the country. The program also facilitates redress information sharing among the department’s component agencies and creates internal performance measures to monitor progress.

DHS TRIP enables travelers to outline their concerns in a single request via a secure Web site. The information received will be shared with applicable DHS component agencies, such as the Transportation Security Administration and U.S. Customs and Border Protection, as well as with the Department of State and when appropriate with airport and airline operators. Information will be shared in accordance with the provisions of the Privacy Act of 1974 (5 U.S.C. 552a), and as established in the Privacy Impact Assessment published for DHS TRIP.

In addition to offering DHS TRIP, the department has taken a number of other steps to make the screening process more efficient and secure, to include the recent completion of a name-by-name review of the No-Fly list to ensure that only individuals currently posing a threat are included.

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