Oklahoma, www.OK.gov Oklahoma Educational Lottery Commission

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421 N.W. 13th, Suite 290
Oklahoma City, OK 73103

How to use the Help Desk

Click http://dac-track/to Submit a Help Desk Request

Initiate a Help Desk Ticket

From the DAC Website click link that says dac-track

Enter your DAC user name and password

From TrackIt! Click the Blue Link “add a new work order

Enter the work order  

The most important elements of the Work Order Request are:

  • Summary
  • Call-Back Number
  • A Priority
  • And Description


Once you have entered that information click Submit


After you have successfully initiated a Help Desk ticket you will be taken to a page that includes the Work Order Number and Summary of your problem:

You can see the status of any of your work orders by clicking the Blue Underlined Work Order Number.