If you are having trouble viewing the On-Line Training follow these instructions:

1) Upgrade your version of flash to the latest version:

http://www.adobe.com/go/getflash

2) Clear your cache. You can do this in Internet Explorer by going to Tools
    -> Internet Options -> General -> Temporary Internet Files and select
    -> Delete Cookies and Delete Files.

3) Under the Security, Privacy and Advanced tabs make sure that everything is set to their default settings.

4) Open a window in Windows Explorer.

5) Go to Tools -> Folder Options -> View.

6) Click "Show hidden files and folders."

7) Locate the following folder:
    C:\Documents and Settings\your_name\Application Data\Macromedia\Flash Player\#SharedObjects

8) Delete the contents of this folder.

9) Make sure your pop-up blocker is turned off.

9) Restart your web browser.

Last updated or reviewed November 12, 2008