|Date||Time||Case Number||Agency Name||Location||Description|
|28 May 2015||1016 HRS||1113094||Career Tech||Public facing||The hunter safety registration link on the Wildlife Department's website is down.|
|28 May 2015||1320 HRS||1113334||OMES Surplus Office||2530 W. Reno||Partners are reporting very slow network connection.|
|28 May 2015||1800 HRS||1113617||OMES &
|Stillwater & Oklahoma City||Reports of Internet slowness.|
|29 May 2015||1531 HRS||1114344||EGID||All||V3B-Web01-516 server has locked up. Users are unable to access the V3 browser.|
|30 May 2015||0950 HRS||1114515||Health Department||Public Facing||ROVER OVS Social Security system is giving query errors.|
|Date||Time||Case No.||Agency Name||Location||Description||Solution|
|28 May 2015||1125 HRS||1113155||OMES||All||Customers are receiving an error message in Hyperion production after entering their logon credentials and click on the SOKPLAN.||Issue was resolved by clearing the internet cache.|
|28 May 2015||1339 HRS||1112121||Department of Health||Pottawatomie County||Partners were reporting the Network was running slow or not at all||Initially, one of the two bundled T1s was not up. AT&T corrected a problem in the lec network, possibly a loopback failure.
Once the T1 problem was resolved the bandwidth was being over-utilized by Altiris traffic.
After the Altiris traffic ceased, the utilization returned to normal.
|28 May 2015||1542 HRS||1111906||Department of Health||All||Customers were receiving spam emails from an internal email address.||The source of the emails has been found and blocked.|
|29 May 2015||0924 HRS||1113261||Department of Health||Central Location||Rover was not communicating with AppXtender, causing issues with generating images||A step-by-step solution was provided to users to fix the database collision.|
|29 May 2015||0953 HRS||1113791||Department of Health||McAlester||Partners were having issues with AppXtender and Rover.||A step-by-step solution was provided to users to fix the database collision.|
|29 May 2015||1012 HRS||1113610||ODOT||Oklahoma City||The intranet was not working properly.||PC tech ran the Internet Explorer fix on Windows 7 and changed permissions in the register.|
|29 May 2015||1046 HRS||1113890||Career Tech||Public Facing||Partners were reporting their website was not working properly||Server Group Tech verified that the website is now operational|
|29 May 2015||0935 HRS||1113860||Department of Health||Okmulgee||Partner are reporting network connectivity issue.||Bandwidth over-utilization seemingly due to out-of-town inspectors downloading files. Once download ceased, bandwidth utilization returned to normal.|
|29 May 2015||1451 HRS||1113781||Department of Labor||3017 N Stiles Suite 100||Partner are reporting that the edraw application is not working.||The edraw add-on needed to be reinstalled and reregistered for each machine.|
|28 May 2015||1625 HRS||1113572||Oklahoma||Oklahoma City||Customers are reporting their web-based program, Fold3 is down.||Copied Fold3 profile into main group so the link should automatically authenticate appropriately.|
Any questions or concerns please contact the OMES Service Desk