OMES Customer Service
and Service Desk Manager
Welcome to the Office of Management and Enterprise Services (OMES) Information Service Division's Customer Service and Service Desk web page. It is our goal to assist you in any way we are able. We'll be glad to assist you with new services or in resolving issues with your existing hardware and software. Our highly skilled, dedicated team is available 24-hours a day, 7 days a week, 365 days a year - to lend aid whenever and however possible.
Beginning Feb. 4, 2013, the desk extended its regular, staffed business hours. We have staff physically in the building 24 hours a day Monday-Friday. We will continue to provide you with complete coverage on the weekends and holidays through our on-call staff – ensuring we meet your needs 24 hours a day, 7 days a week, 365 days a year.
Our weekend and holiday support number remains (405) 521-2444 with a backup number of (405) 308-7577. When you call after our new extended business hours, you'll have an option to connect directly to our on-call staff or to leave a message for our staff when they return to the office.
Contact the OMES ISD Service Desk
(405) 521-2444 (local)
During Routine Business Hours
We routinely process our e-mail and voice mail in real time, but this is the lowest priority communication channel and when volume increases, it may take time to work through the case load. We encourage our customers not to address emergency situations through e-mail - but rather through a call to our main number. We highly recommend the Service Desk's CRM Self-Service module for information-rich concerns, immediately injecting your need into the system.
After Routine Business Hours
Our telephone system automatically routes all calls to our on-call staff member. This staff will respond to your needs and involve the appropriate agency staff to remedy the problem you face as quickly as possible. While we check our voice mails after-hours, we do not routinely check e-mail until the following business day.