Enterprise IP Phone

Service Description

The State's Voice Over IP (VoIP) Telephony service is built upon a network of high performance and high availability servers enabling voice applications to be transmitted on the agency’s local area and wide area networks. The VoIP platform allows the State to create a state-of-the-art communications infrastructure that is virtually without geographic boundaries. It enables communications capability to be utilized anywhere that a data network exists enabling the VoIP Telephony Service to support a highly diversified network architecture for a variety of agency communications network configurations, e.g., campus, multi-site, branch (networked or distributed), remote, small and home offices.

The service is managed by the Office of State Finance (OSF) for the express purpose of enabling State agencies to benefit from the enhanced communications capability, features, and operating efficiency provided by centralized IP telephony operational model. The State’s VoIP telephony offering, utilizing IP networking technologies, will provide inter-agency local and long distance telephone services in a feature rich geographically independent environment. 

Agencies are provided with a local gateway allowing the connection of non-IP peripheral equipment and services at each site. Each gateway is designed to provide redundancy and backup telephone operation at the site in the event of loss of the wide area network connection to the central VoIP Telephony server. All users are provided with a multi-button IP telephone, voice mail and an individual 7-digit extension number.

Two service levels are provided:

Basic Service

• IP telephone
• Basic telephone features
• Basic voice mail
• Software changes
• Maintenance

Optional Services

• Expanded voice/fax mail
• Desktop Expansion modules
• Extension to cellular mobility
• Telecommuter (remote worker) support

The VoIP Telephony Service platform allows rapid adaptation of communications infrastructure and facilities to meet operational challenges brought on by customer demand, regulatory changes, and organizational staffing needs. As a result, the service requires the support of an OSF Voice Services Network Analyst who will assist the agency in analyzing its business needs and determining the appropriate telephony applications requirements.

An additional analysis of the agency's underlying infrastructure will be performed by the OSF engineering staff to determine the network’s capacity to support this application.

Once an agency’s service requirements are determined, a solutions document, including the proposed design, is prepared. When the customer approves the solutions document, a Statement of Work (SOW) and a Service Level Agreement (SLA) will be prepared outlining the agreed upon deliverables and pricing. After the SOW and SLA are signed, the equipment will be ordered, and system will be put into service. User training is provided by OSF or an entity contracted by OSF.

Customer Benefits

VoIP technology will result in significant savings to the state by reducing redundant infrastructure costs and long distance toll charges.

Customer Market

This service is available for all Oklahoma state agencies, offices, officers, bureaus, boards, commissions, counsels, units, divisions, bodies, authorities, or institutions of the executive, legislative, or judicial branches of state government.   It is also available to counties, municipalities, townships, Tribal governments, and other political subdivisions. 

Customer Responsibilities

• Contact the OSF Service Desk and open a service request case for IP Telephony services. An OSF analyst will help the agency define its business requirements, budget, and the IT impact of the service.
• The customer needs a clear understanding of the agency's goals for service delivery and/or objectives for improved delivery of services. These 2 factors are critical to developing an effective service implementation.

How Do We Charge?

System operating costs are billed at a fixed monthly price per user account. Long distance service is charged at the current State per-minute rate.

Please contact the OMES Service Desk if you need any addition information about services in this catalog.