Incident Response Planning and Support

Service Description

The purpose of this service is to assist with establishment of best-practice incident handling procedures, help create an internal incident response team, and provide as-needed staffing for incident response and investigation. 

Customer Benefits

This service aids the customer in achieving compliance with statewide policy and procedures, and provides experienced, certified specialists to assist with incident analysis and reporting.  

Customer Market

This service is available for all Oklahoma state agencies, offices, officers, bureaus, boards, commissions, counsels, units, divisions, bodies, authorities, or institutions of the executive, legislative, or judicial branches of state government. The term "state agencies" does include institutions within the Oklahoma State System of Higher Education or the Oklahoma State Regents for Higher Education.

Customer Responsibilities

Planning

• Provide sufficient staffing and resources to support agency needs

Support:

• Designate and train incident response team prior to incident occurrence
• Comply with Oklahoma standard incident response procedures at a minimum (see Policy, Procedures, and Guidelines for more details)

How Do We Charge?

Charges for planning associated with this service area are tailored to the abilities and needs of each state entity requesting assistance. After documenting your business requirements, our service team will provide you a proposal within a matter of a few days.

The base cost of support varies based on time of day.

Business hours = standard; after hours = if an emergency is declared.

Please contact the OMES Service Desk if you need any addition information about services in this catalog.