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The State of Oklahoma invested in an enterprise Customer Relationship Management tool from Oracle's PeopleSoft suite. Tightly integrated with Oklahoma's other PeopleSoft applications, it offers a comprehensive and inexpensive solution for your help desk needs.
Our solution is ITIL compliant and is highly configurable - providing each agency the ability to have unique workflow based on its individual business processes.
This service is available for all Oklahoma state agencies, offices, officers, bureaus, boards, commissions, counsels, units, divisions, bodies, authorities, or institutions of the executive, legislative or judicial branches of state government. It is also available to counties, municipalities, townships, tribal governments and other political subdivisions.
At the beginning of the process, the Office of Management and Enterprise Services (OMES) will provide you a small worksheet to aid in defining your specific workflow needs as well as the data your agency will use in your cases.
How Do We Charge?
OMES charges $5,000 for the initial setup and a $500 annual maintenance fee. Nominal costs for data storage costs are part of a schedule we provide during our initial meeting. For customized reporting, customized documentation, there is a $37 per hour charge.
Please contact the OMES Service Desk if you need any addition information about services in this catalog.