Customer Service Support

OK.gov utilizes both a live online help desk system and friendly customer service professionals that provide phone and e-mail support for all online services. These representatives also answer a host of Oklahoma related questions, and provide training for applications and accessibility standards.

For State Agencies           

OK.gov provides specialized customer service at no additional cost based on the needs of the agency and the application. From login issues to payment questions, OK.gov can assist the agency and the users through the application step-by-step. Customer service representatives are available during normal state business hours.  OK.gov can assist agencies in a professional manner by providing phone call, e-mail, and Live Help chat support. Our customer service representatives collaborate with project managers and developers to ensure understanding of the application and/or Web site. OK.gov representatives are given access to all OK.gov applications to assess all customer related issues, and they will promptly notify the project manager and/or developer of any applications that are experiencing technical problems. 

For The Customer           

OK.gov provides customer service assistance to any visitor to our site. We have created a Help Desk tool that is available to visitors of any OK.gov built or managed Web site or application. Customers can contact OK.gov by phone, e-mail, or by clicking on the Live Help icon under the Help Desk tool.  If a user requests information that we either do not have or are not in a position to counsel upon, we will provide them with the contact information of the agency that can further assist them in their search. 

General Customer Service Policies And Features      

By Phone  - OK.gov is available by phone during normal state business hours.  Our phone number is (405) 524-3468 ext. 0 in the Oklahoma City metro area or toll-free at (800) 955-3468 x0. If a representative is not available to take phone calls, callers have the option of leaving a voicemail. The call will be returned the same day, unless received after hours, in which case the call will be returned the next business day.

E-mail  - All e-mails and form submissions sent to OK.gov are answered within 1-2 business days of being received.  If further information is needed in order to process the request, the e-mail sender will be instructed to call during our office hours so that we can further assist them. 

Live Help  - Live Help is available during our normal office hours.  Customer service representatives are available immediately when the user clicks on the Live Help icon to initiate a chat. After clicking on the icon, the user is instructed to type in his/her contact information and their question via the Live Help chat instant messaging system.  If a customer service representative is available, the user will be immediately connected with the representative.  If it is after business hours and a customer service representative is not available online, the customer will be notified and given the option to e-mail their question instead. 

Emergency Situations  - If there is an emergency situation after hours that requires immediate attention, we have established a notification system for such cases. Please call (405) 524-3468 ext. 150, and leave a message that indicates the nature of your emergency and your contact information.  Your call will be returned within 1 hour. 

To learn more about the customer service support OK.gov provides please contact us by visiting our contact us page.

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