PeopleSoft's Customer Relationship Management System
   (CRM)

Our Customer Service and  Help Desk teams both track each customer contact through PeopleSoft's CRM System.   This allows us to respond to our customer's needs quickly and efficiently.    Each issue is recorded with a unique "Case Number" allowing us to work directly with each customer and each support staff to achieve the best of all possible solutions.

For complex problems, CRM is able to automatically update the customer as progress is made and as new information comes to light.   Once satisfactorily resolved, solutions are then stored, allowing us to expedite solutions to similar problem in the future.

If you would like to check the status of a case you've reported to the helpdesk, please feel free to contact us by phone or by e-mail and we'll be delighted to assist you with an update.

If you're a level II or level III support staff, you may log into the CRM system by selecting the following link.  

Login to CRM 8.9
CRM User Guide