About PeopleSoft's Customer Relationship Management System (CRM)

The Office of State Finance (OSF) Information Services Division (ISD) Customer Service and Service Desk teams track each customer contact through PeopleSoft's Customer Relationship Management system. This allows the teams to respond to our customer's needs quickly and efficiently. Each issue is recorded with a unique "Case Number" allowing us to work directly with each customer and each support staff to achieve the best of all possible solutions

For complex problems, CRM is able to automatically update the customer as progress is made and as new information comes to light. Once satisfactorily resolved, solutions are then stored, allowing us to expedite solutions to similar problem in the future.

If you would like to check the status of a case you've reported to the Service Desk, please feel free to contact us by phone (405) 521-2444 or by e-mail and we'll be delighted to assist you with an update.

If you're a level II or level III support staff, you may log into the CRM system by selecting the following link.  

Login to CRM
CRM User Guide