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The State of Oklahoma invested in an enterprise Customer Relationship Management tool from Oracle's PeopleSoft suite. Tightly integrated with Oklahoma's other PeopleSoft applications, it offers a comprehensive and inexpensive solution for your Help Desk needs.
Our solution is ITIL compliant and is highly configurable - providing each agency the ability to have unique workflow based on its individual business processes.
Customer Benefits
- Extremely small start up cost
- Roll-based access allows you to chose which staff are allowed to create new cases and which staff are allowed to resolve cases
- Built knowledge bases allows staff to search for solutions
- Customized reporting capabilities
- Secure data completely invisible to anyone outside your agency
- Turn-key account management
- Requires no agency hardware or software investment
- Requires no agency IT staff or technical knowledge
- Free "train the user" and "train the trainer"
Customer Market
This service is available for all Oklahoma state agencies, offices, officers, bureaus, boards, commissions, counsels, units, divisions, bodies, authorities, or institutions of the executive, legislative, or judicial branches of state government. It is also available to counties, municipalities, townships, Tribal governments, and other political subdivisions.
Customer Responsibilities
At the beginning of the process, OSF will provide you a small worksheet to aid in defining your specific workflow needs as well as the data your agency will use in your cases.
How Do We Charge?
OSF charges $3,500 for the initial setup and a $500 annual maintenance fee. Nominal costs for data storage costs are part of a schedule we provide during our initial meeting. For customized reporting, customized documentation, there is a $37 per hour charge.
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