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Home / Information Services / IT Processes / Implement Processes (PMBOK) / Technical Services Opportunity Map

Technical Services Opportunity Map

Enterprise Infrastructure Opportunity Map

Project phases:

  • Concept
  • Initiation
  • Planning
  • Execution
  • Close
  2011 2012 2013
Other
  • CIO Study Capgemini (Execution)
  • Data Center Plan Supplies Move (Initiation)
  • New Service Backup  Services (Concept)
  • Data Center Plan UPS and GEN (Concept)
  • New Service Mainframe Support (Concept)

 
Workstations
  • Data Center PC Move (Execution)
  • Workstation Refresh FY 2011 (Execution)
  • Windows 7 OS Migration (Concept)
  • Virtualize Thin Client Workstation (Initiation)
  • Upgrade Office to 2010 (Concept)
  • Workstation Refresh 2012 (Concept)
  • Workstation Refresh 2013 (Concept)
Personnel Productivity
  • Replace POP Server (Execution)
  • Replace Domino Email (Execution)
  • Migrate Domino Databases (Planning)
  • New Service Instant Messaging (Concept)
  • New Service Email Encryption (Concept)
Systems Management
  • Infrastructure DC Move Phase III (Execution)
  • Implement Protectier Environment (Execution)
  • IMS Upgrade Version 11 (Concept)
  • Implement TUAM (Concept)
  • Statewide Mainframe Consolidation (Concept)
  • Implement Asset Management (Concept)
  • Implement Job Scheduling (Concept)
Storage and Backup
  • Data Center Surplus Equipment Move (Concept)
  • Disaster Recovery Test FY-2011(Concept)
  • Upgrade TSM Clients (Initiation)
  • Disaster  Recovery Test FY-2012 (Concept)
  • Evaluate SVC (Concept)
  • Disaster Recovery Test FY-2013 (Concept)
Server Platforms
  • p5 Refresh FY-2011 (Execution)
  • Mainframe Refresh FY-2011 (Initiation)
  • Retire SUN Commerce Application (Concept)
  • Upgrade MS Exchange to 2010 (Concept)
  • Upgrade SQL to Enterprise 2008 (Concept)
  • Mainframe Refresh FY-2012 (Concept)
  • Hide DNS Master (Concept)
  • p7 Refresh FY-2012 (Concept)
  • Streamline DNS (Concept)
  • p7 Refresh FY-2013 (Concept)
  • Mainframe Refresh FY-2013 (Concept)

Networking/Cabling Opportunity Map

Project phases:

  • Concept
  • Initiation
  • Planning
  • Execution
  • Close
 

2011

2012

2013
VOIP Phones and Voicemail
  • Supreme Court (Planning)
  • Install Campus Agencies (Execution)
  • OESC Remote Sites (Execution)
  • Qonvert SL100 Voicemail (Planning)
  • Upgrade E911 (Concept)
  • VOIP For OCCH (Concept)
  • Convert SL100 Voicemail (Concept)
  • Install Remaining Agencies (Concept)
  • Convert SL100 Voicemail (Concept)
  • Install Remaining Agencies (Concept)
Call Center Applications
  • Pike Pass Call Center Applications (Execution)
  • Install OESC (Execution)
  • Install Tax (Planning)
  • Install OKDHS (Planning)
  • Install Supreme Court (Initiation)
  • Convert Remaining Nortel Call Center Users (Concept)

 
Infrastructure
  • Maximus Charge Back Allocation (Planning)
  • Video Conferencing (Planning)
  • Comit Web Portal (Planning)
  • Cell Service in the Data Center ( Execution)
  • WIFI for New Data Center (Initiation)
  • MLPS OSF Network (Initiation)
  • Setup DHOP for the OSF Network (Concept)
  • Emergency Notification (Concept)
  • Unified Communications Fax (Concept)
  • Meeting Exchange Redundant Service (Concept)
  • Upgrade Balance Server (Initiation)
  • Campus Broadband (Concept)
  • Comit Biling Services (Concept)
  • Unified Communications Video (Concept)
  • MLPS OSF/OneNet Network (Concept)
  • MLPS Statewide Network (Concept)
External Fiber and Cabling
  • N.E. Fiber Loop (Execution)
  • Arkansas River Bridge/Tulsa (Planning)
  • Reconfig Fiber/Copper ODC (Initiation)
  • OSU/Health Care Center Fiber (Concept)
  • Fiber GPS Routing Project (Concept)
  • PELS Construction (Concept)
  • Norman Rest Home Reroute (Concept)
  • Misc. Fiber Support Projects (Concept)
  • Cox Cable TVt (Concept)
  • Shepherd Mall (Concept)
  • Corporation Comm. Construction (Concept)
  • I-40 Phase II & III (Concept)
  • Quadroplex (Initiation)
  • Prioritization of Fiber & Copper (Concept)
  • Highway 33 P-1 Fiber Replace (Concept)
  • Tulsa 9-1-1 Center (Concept)
  • OC3 Equipment Replacement (Concept)
  • Label all Fiber/Copper Cables (Concept)
  • Fiber to Labor/28th St Tax/OHCA (Concept)
  • Telecomm Hut (Concept)
  • 9-1-1 Connectivity/Sprint Pop (Concept)
  • Campus Broadband
  • Highway 33 Phase II & III (Concept)
  • Cox Cable Training & Alert Network (Concept)
  • Landmark Towers (Concept)
  • Arkansas River Bridge Phase II (Concept)
Internal Fiber and Cabling
  • Supreme Court (Execution)
    

Process Improvement Opportunity Map

Project phases:

  • Concept
  • Initiation
  • Planning
  • Execution
  • Close
  2011 2012 2013
Portfolio Management
  • Refine Project Value & Risk Analysis (Execution)
  • Implement EPPM Software in Pilot Agencies (Planning)
  • Statewide Portfolio Management (Concept)
  • Project Management Statewide Rollout (Concept)
  • Implement Enterprise Risk Practice (Concept)
  • Project Management Statewide Rollout (Concept)
Project Management
  • Create Statewide Community of Practice (Execution)
  • Mosaic IV & V (Planning)

 

 
SDLC
  • Document SDLC (Execution)
  • Source Code Management  (Concept)
  • Requirements Management (Concept)
Customer Service
  • Customer Dashboard (Execution)
  • Customer Dashboard Phase 3 (Planning)
  • Customer Dashboard Phase 4 (Concept)
  • Improve Service Agreements (Concept)
  • Year-End Recap (Concept)
  • Benchmark (Concept)
  • Customer Dashboard Phase 5 (Concept)
  • Automate Service Agreements (Concept)
  • Year-End Recap (Concept)
Help Desk
  • Self Service CRM (Close)
  • Soft Phone (Concept)
  • Expand Online Knowledge Base (Planning)
  • Customer Satisfaction Survey (Concept)
  • Call Blasting (Concept)
  • Customer Satisfaction Survey (Concept)
Operational Excellence
  • SR-Tech Support (Execution)
  • SR Moves/Adds/Changes (Execution)
  • Event Management (Concept)
  • Configuration Management - Data Center HDW (Concept)
  • Availability Management (Concept)
  • Change Management (Concept)
  • Performance Management (Concept)
  • IT Asset Management (Concept)
  • Capacity Management (Concept)
  • Financial Management (Concept)

Application Development Opportunity Map

Project phases:

  • Concept
  • Initiation
  • Planning
  • Execution
  • Close
  2011 2012 2013
Other
  • ELM Ptools 8.5 (Concept)
  • Middleware (Initiation)
  • 11g DB upgrade (Concept)
  • Sharepoint Capability (Concept)
  • P8 Test Data Management (Concept)
Mainframe
  • Retire Police Pension (Concept)
  • Retire VM Time Reporting (Concept)
  • Retire Payroll Accounting (Concept)
  • Retire State Pay (Concept)
  • Retire State Per (Concept)
  • Retire FTP Hub (Concept)
Oracle Forms
  • Retire OSF AR/Billing (Planning)
  • Centralize Oracle Forms Support (Execution)
  • Upgrade OREC Application (Concept)
  • Upgrade Department of Securities (Concept)
  •  
Portal (OK.gov)      
Content Management
  • Wiki (Close)
  • Intranet (Concept)
  • Enterprise Content Management (Concept)
  

Information Security Office Opportunity Map

Project phases:

  • Concept
  • Initiation
  • Planning
  • Execution
  • Close
  2010-2011 2012-2013 2013-2014
Other
  • OSF BC/DR Update (Concept)
  • Personal Smart Phone Policy (Execution)
  • New Policy, Procedures & Guidelines Update (Execution)
  • Annual Risk Assessment (Execution)
  • Risk Assessment Remediation (Execution)
  • Statewide BC/DR Plan Collection (Concept)
  • OSF BC/DR Update (Concept)
  • Risk Assessment Remediation (Concept)
  • Annual Risk Assessment (Concept)
  • Statewide BC/DR Plan Collection (Concept)
  • Policy, Procedures & Guidelines Review (Concept)
  • Annual Risk Assessment (Concept)

 
Security Awareness Training & Education
  • Quarterly (Q1) Focus Group  (Concept)
  • Statewide BC/DR Support (Concept)
  • Develop Statewide Awareness CBT (Planning)
  • Quarterly (Q2) Focus Group (Concept)
  • Implement Statewide Awareness CBT Phase 1 (Execution)
  • Quarterly (Q3) Focus Group (Concept)
  • Annual Cyber Security Seminar (Concept)
  • Quarterly (Q1) Focus Group  (Concept)
  • Statewide BC/DR Support (Concept)
  • Quarterly (Q2) Focus Group (Concept)
  • Implement Statewide Awareness CBT Phase 2 (Concept)
  • Annual Cyber Security Seminar (Concept)
  • Quarterly (Q3) Focus Group (Concept)
  • Implement Statewide Awareness CBT Phase 3 (Concept)
  • Annual Cyber Security Seminar (Concept)

 
Security Design, Architecture & Strategic Planning
  • Interface with MS-ISAC & DHS NCSD (Execution)
  • Interface with FBI, OSBI & Fusion Center (Execution)
  • Interface with State & Local Gov, Infragard, ACP, ISSA, ISACA (Execution)
  • Interface with Office of Homeland Security (Execution)
  • Develop & Refine Security Architecture Plans (Execution)
  • Federated Identity Services Prototype (Execution)
  • Communities of Practice Wiki Support (Execution)
  • Identity Management Services Phase 3 (Initiation)
  • Develop Collective Intelligence Solution (Concept)
  • SICAM Trust Phase (Concept)
  • IDM-Services Business requirement (Concept)
  • IDM-Services ID Risks & Mitigations (Concept)
  • IDM-Services Architecture & Strategy (Concept)
  • SICAM Interoperability Phase (Concept)
  • IDM-Services Operational Support (Concept)
  • IDM-Services Access Control & Integration (Concept)
  • IDM-Services Security Controls (Concept)
  • IDM-Services Integration Test & Pilot (Concept)
  • IDM-Services Staged Deployment (Concept)
  • IDM-Services Federation Support (Concept)
  • SICAM Security Phase (Concept)
  • SICAM Process Improvement Phase (Concept)
Incident Response Planning & Support
  • OCCA Development & Update (Execution)
  • Incident Analysis & Update (Execution)
  • Malware Analysis Center Update (Execution)
  • Incident Response & Management (Execution)
  • OCCA Development & Update (Concept)
  • Incident Analysis & Update (Concept)
  • Incident Response & Management (Concept)
  • Malware Analysis Center Update (Concept)

 
Security Operations Center
  • Media Encryption (Execution)
  • Cyber-Ark Installation & Implementation (Execution)
  • Bluecoat Web Filter Implementation (Execution)
  • Vulnerability Analysis & Update (Execution)
  • SharePoint Portal Update (Execution)
  • Q-Radar Development & Expansion (Execution)
  • Media Sanitization Update (Concept)
  • Content Filtering & Update (Concept)
  • Cyber-Ark Update (Concept)
  • Vulnerability Analysis & Update (Concept)
  • Q-Radar Development & Update (Concept)
  • SharePoint Development & Update (Concept)

 

 

Last Modified on 06/08/2011
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